Guided Ordering

Guided ordering is when you create a Layer 3 connection. You can create a Layer 3 solution that best suits your network and needs from a set of business objects, which can be combined in a variety of ways. The components are scalable and flexible, and can be combined in very distinct solution variations. The same components are used whatever your role. Each component has a minimum variable operating state and a series of optional services that can be added to enhance the design. Layer 3 utilizes a component-based approach to service design and implementation. This means you can create Layer 3 solutions using a set of parts rather than preset configurations.

Layer 3 create connection workflow

For Layer 3 connection requests, you follow these main steps:

  • Select your origin and destination metros. Setup a routing instance with a connector, creating new ones as required.

  • Create a subscription—Set up a new subscription for the connection.

  • Review connection details—Make sure the connection summary details are correct, then submit your order.

On the Connect page, from the three main options in the header, select A Service Provider.

A message might prompt you to cancel the connection creation or redirect you to the Equinix Customer Portal to order a new port if you have limited port bandwidths or no available ports.

From the collection, select the Service Profile you want. If necessary, use the search field to filter and sort your selection.

Drill down to the specific service profile you want, then click Create a ConnectionClosedConnection is a general term that refers to any solution that results in the ability to pass data from one point to another. Connections can be made with Layer 2 or Layer 3 technology, may involve several parts or components and can be created from the portal or with APIs in a variety of ways..

From the Create a Connection window, a preliminary page provides a direction on the steps you need to complete to successfully create your Layer 3 connection. What you see on this preliminary page depends on your current settings, specifically:

  • Routing Instance: If you do not have any routing instances on the ports that can reach the selected service profile locations, you are guided to create a new routing instance. If you have any routing instances available on the ports that can reach the selected service profile locations, select the one you want.

  • Connector: If you have no connectors, you need to create a new connector to connect to the service profile. If you have available connectors, you choose the one you want to dedicate to this connection.

  • Subscription: You can create a new subscription to connect to the service profile.

Click Next.

Setup Routing Instance

The preview pane shows empty cards, which populate as you build your Layer 3 connection request. The local and remote locations display, but defaults to a local location. You drill down to select your Origin location where you have ports and Destination locations you can connect with.

Once you select the Origin and Destination locations, the Select a Routing Instance menu loads at the bottom of the page. It shows all the routing instances for the location including any unavailable RIs.


If you don’t want to use any of the existing Routing Instances, or if you don’t have any available for the location, click Create New at the top of the Routing Instance menu.

Create a new Routing Instance

On the New Routing Instance window, in the Basic Configuration section, complete the following:

Click Create Routing Instance. The new RI card appears in the list. When you select the card, the routing instance details appear next to the RI card collection.

If you need to Edit the new RI, select the card, click Edit Details, make the modifications in the window, click Update Routing Instance.

Depending on the Service Profile settings, it might be possible to dedicate a Connector. Dedicating a connector to this connection allows traffic from this connection to flow only through the selected connector. Otherwise, the traffic from your connection flows through all the connectors for this routing instance.

Dedicating a Connector

If dedicate a connector is optional, when an RI card is selected, then a check box displays in this section. Select the checkbox and the Select a Connector section loads on the page.

If dedicate a connector is mandatory, then when an RI card is selected, the Select a Connector section loads on the page automatically.

From the Connector card collection, select the connector you want. When you select a Connector card, the details for the connector display next to the card collection.

Create a New Connector

If you need to add a new connector, click the Create New link.

On the "Create New Connector" window, you need to complete the following:

  • Enter the connector name.

  • Select a port from the list.

  • Choose where to tag or untag VLAN.

  • Select the checkbox to activate bidirectional forwarding detection (BFD).

Click Create Connector.

The new connector card appears in the collection.

Select a Policer

When you select a Connector, "Select a Policer for this Location" loads on the bottom of the page. The speed limits provided by the service profile determines what connection speeds are offered here. Select the policer you want for this connection.

Once you have made all your selections, click Next to move forward.

Create a Subscription

In the Basic Configuration section, enter the subscription name. You also need to add the Authorization ID for the Provider Information.

Network address translation (NAT) is a security service that can be enabled depending on the configuration of the IP block, routing instance, and service profile. This option can be mandatory, not required, or optional.

Review Connection Details

The Preview pane visually illustrates the complete connection request details. The Connection Summary provides the information necessary to make a connection request. Notifications about the connection are sent to the emails listed. You can add emails as required.

Once you have added all the selections and settings, you can preview the routing instance, connector and subscription details to confirm everything is correct before submitting it.

Note: Depending on the specifications, you can edit or select another routing instance, connector or subscription.

When you are satisfied with the details, click Submit to complete your connection request.

A page indicates your connection request is successful and is being provisioned. If everything on the form is correct, you receive the success message and a summary of next possible actions.

From the success page, you can launch to one the following options:

  • Check your Inbox for the confirmation email. You receive a second email to let you know when the order is provisioned.

  • Go to your Inventory page to view the connection details and status.

  • Return to your Dashboard.