New Customer Onboarding provides you with a self-service onboarding option to our Equinix platform. This onboarding flow will onboard new customers and sync with Equinix Customer Portal for backward compatibility. Onboarding to IAM will ensure that customers are created in Auth0 Identity and their organizations and access permissions are created in CRH and AM.
Note: This information is specific to a new customer with no existing organization in Equinix. If you need to join existing organization, make a request to your company administrator to invite you because this flow will create a new organization.
Key Features:
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Seamless Onboarding: Customers will be onboarded directly to the new IAM experience from day one.
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Identity First: Users will be created in the Identity system first, eliminating the need for migration from username-based email accounts to Auth0-based identities.
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Equinix Company Admin Role: The first user in the organization will be assigned the Company Admin role, allowing them to invite other users and perform all operations within the organization.
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Self-Service: Onboarding is available via the Fabric and IX portals.
Onboarding Process:
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Provide Information: Enter basic details such as email address, first name, last name, and organization name.
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Accept T&Cs: Agree to the applicable terms and conditions as required by Equinix.
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Access Management: The first user receives the Equinix Company Admin role and can manage user invitations and permissions.
This self-service onboarding ensures a smooth and efficient start for new customers, providing you with the tools needed to manage access and resources effectively.
New User
To create a new user from login:
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Go to the Equinix Fabric/Network Edge Portal or IX portal. Click Create Your account.
Fabric Portal
IX Portal
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On the next page, enter your email address.
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A verification link will be sent to your email address. Open the email with the verification link and click Verify Email Address.
Note: If you try to access the link after it has expired, a registration link expired page will be displayed. You will have to restart the Create your account process through the sign-in screen.
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You will be directed to the account registration page. Enter your password and accept the acceptable use policy and privacy statement to complete your registration.
Note: The password must contain at least fourteen characters: one upper-case letter , one lower-case letter, one number, and a special character. The password must NOT contain more than 2 identical characters in a row.
Upon completing the registration, you will be directed to the sign-in page to enter your credentials.
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After signing in, you will be prompted to enter your first name, last name, phone number, and company name. Click Continue after entering the details. You will see a success message and be directed to the portal.
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You will receive a Welcome Email from Equinix, and you can now get started with Equinix.
Note: If a user tries to create a new customer account with an email address that already exists, an email notification will be sent stating that the user account already exists.
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For new customers who wish to onboard their organization, navigate to the Resource Management page using the left navigation panel. Here, you can check the hierarchy and manage users on the IAM page.
