Multi-factor Authentication - MFA

Multi-factor authentication introduces another layer of security to the authentication process. The second authentication factor can be either a text message sent to your phone number or a one-time code generated by an authenticator application.

You can self-enable MFA on your account for extra security. If you are part of an Organization that uses Equinix, MFA may be required by the Organization. See Organization-level Multi-Factor Authentication (MFA) for more information.

Enabling Multi-factor Authentication

Phone Number - Text Message

To enable multi-factor authentication and use one-time passwords sent in a text message as the second authentication factor:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   info

   The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Phone Numbers section, click Enable.

   

5. Select country code, enter your phone number, then click Continue.

   

   tip

   For the country code you can either type in the name of the country or the country code to limit the number of items on the list.

6. Enter the verification code and click Continue.

   

7. Copy and store the recovery code, then confirm that you have stored the recovery code, and click Finish.

   

   note

   Applicable when setting up first MFA method.

Authenticator Application

To enable multi-factor authentication and use an authenticator application as the second authentication factor:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   info

   The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Authenticator Applications section, click Enable.

   

5. Set up your authenticator application instance:

   1. Open authenticator application on your phone.
   2. Scan the QR code or enter the code displayed on the screen.
   3. Enter the one-time code generated by the authenticator application.
   4. Enter name for the given authenticator application.
   5. Click Continue.

   

6. Copy and store the recovery code, then confirm that you have stored the recovery code, and click Finish.

   

   note

   Applicable when setting up first MFA method.

Managing Multi-factor Authentication

Add or change your multi-factor authentication method, generate a new recovery code, or deactivate multi-factor authentication for your account.

Generate a New Recovery Code

A recovery code enables you to log in to Equinix portals when the second authentication factor is not available.

To generate a new recovery code:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Multi-factor Authentication section, under Recovery Code, click Generate.

   

5. Select I understand to acknowledge that generating a new recovery code invalidates the current one, then click Continue.

   

6. Copy and store the recovery code.

7. Confirm you have copied and saved the recovery code and click Finish.

   

Add an Authenticator Application

To add an authenticator application:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Authenticator Applications section, click Manage.

   

5. Click Add New +.

6. Set up your authenticator application instance:

   1. Open authenticator application on your phone.
   2. Scan the QR code or enter the code displayed on the screen.
   3. Enter the one-time code generated by the authenticator application.
   4. Enter name for the given authenticator application.
   5. Click Finish.

Delete an Authenticator Application

To remove an authenticator application:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Authenticator Applications section, click Manage.

   

5. Locate the authenticator application instance that you want to remove and click the trash can.

   

6. Click Delete to confirm.

   

Add a Phone Number

To add a phone number:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Phone Numbers section, click Manage.

   

5. Click Add New +.

   

6. Select country code, enter your phone number, then click Continue.

   tip

   For the country code you can either type in the name of the country or the country code to limit the number of items on the list.

7. Enter the verification code you received in a text message and click Verify.

Delete Phone Number

To remove a phone number:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Phone Numbers section, click Manage.

   

5. Locate the phone number that you want to remove and click the trash can.

   

6. Click Delete to confirm.

   

Setting a Default Authentication Method

If you have multiple methods of multi-factor authentication enabled, you can set a default method.

To set your default authentication method:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

3. From the left menu, select Authentication and Security.

4. In the Multi-factor Authentication section, locate the appropriate authentication method and click the manage icon.

5. Select Set as Default.

Default authentication methods are indicated by the Default label. To remove the default status for an authentication method, click the manage icon again and select Remove as Default.

Disabling Multi-factor Authentication

To deactivate multi-factor authentication:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   info

   The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Multi-factor Authentication section, click Disable.

   note

   You are not able to disable MFA if your organization mandates its use. In such instances, it is not possible to disable MFA.

   

5. Select I understand and I want to disable MFA and click Disable.