Manage Multi-factor Authentication

Change multi-factor authentication method, generate a new recovery code, or deactivate multi-factor authentication for your account.

Generate a New Recovery Code

Recovery code enables you to log in to Equinix portals when the second authentication factor is not available.

To generate a new recovery code:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Multi-factor Authentication section, under Recovery Code, click Generate.

   

5. Select I understand to acknowledge that generating a new recovery code invalidates the current one, then click Continue.

   

6. Copy and store the recovery code.

7. Confirm you have copied and saved the recovery code and click Finish.

   

Deactivate Multi-factor Authentication

To deactivate multi-factor authentication:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Multi-factor Authentication section, click Disable.
   

   Note: The Deactivate option will remain disabled if your organization mandates the use of MFA. In such instances, it is not possible to disable MFA.

   

5. Select I understand and I want to disable MFA and click Disable.
   

   

Manage Authenticator Applications

Add Authenticator Application

To add an authenticator application:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Authenticator Applications section, click Manage.
   
   

   

5. Click Add New +.

6. Set up your authenticator application instance:

   1. Open authenticator application on your phone.
   2. Scan the QR code or enter the code displayed on the screen.
   3. Enter the one-time code generated by the authenticator application.
   4. Enter name for the given authenticator application.
   5. Click Finish.

   

Delete Authenticator Application

To remove an authenticator application:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Authenticator Applications section, click Manage.
   

   

5. Locate the authenticator application instance that you want to remove and click .

   

6. Click Delete to confirm.

   

Manage Phone Numbers

Add Phone Number

To add a phone number:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Phone Numbers section, click Manage.

   
   

5. Click Add New +.

   

6. Select country code, enter your phone number, then click Continue.

   

   Tip: For the country code you can either type in the name of the country or the country code to limit the number of items on the list.

7. Enter the verification code you received in a text message and click Verify.

   

Delete Phone Number

To remove a phone number:

1. Sign in to the Equinix portal.

2. Click your user name and select User Account.

   Important: The User Account page is currently available to customers using email-based login. For information on how to enable email-based login, see Enable Email-based Login.

3. From the left menu, select Authentication and Security.

4. In the Phone Numbers section, click Manage.
   

   
   

5. Locate the phone number that you want to remove and click .

   

6. Click Delete to confirm.