In critical situations, Equinix offers this feature to ensure you have account access without compromising security. This feature is available to federated customers. An emergency authentication method (in case SSO login is compromised) will be made available to users to log into Equinix. Refer to Break-glass Access.
How do you know if you have Break-glass access?
You can find out if you have Break-glass access from your User Account. If you were enabled for Break-glass Access, you would have received an email informing you.
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Sign in to an Equinix portal.
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Click your user name and select User Account.
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From the left menu, select Authentication and Security.
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If you have Break-glass Access, you will see the following screen.
Accessing Equinix via Break-glass Access
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During critical situations where SSO login is not working, you can log into Equinix portal if you are a designated Break-glass Access user.
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After creating your password for Break-glass Access, the following email will be sent to you with links to access Equinix. Click on the links to access Equinix Customer Portal or Metal portal.
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Use your email address and password associated with Break-glass Access to log in.
