Premier Support
Digital transformation delivers benefits to businesses, but it can also mean operational challenges. As IT becomes a key part of doing business, IT managers are pushed to reduce costs while maintaining operational readiness, and enterprises are starting to understand the benefits of outsourcing it. These enterprises seek a flexible, agile platform to support them in their digital journey, not just in the infrastructure itself, but also with expert technical support, available whenever it’s needed.
Premier Support is a support service provider for IT environments hosted on Equinix IBXs, leveraging all our capabilities and experience to meet current business needs. We are prepared to support network, security, data, applications and multicloud issues with a diverse team of experts certified in the leading technologies.
Premier Support is fully flexible. You can choose between our on-demand service or one of our support plans, at various discount levels. Plan your demand and reduce internal approval time, affording you the time and agility you need to run your operation.
Service variants
Premier Support has two service variants:
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Ad-hoc Premier Support Hour: request support on demand through the portal or via phone (Service Desk). Billing is calculated in 15-minute intervals, and as soon as you open a service ticket, you’ll receive a total hour estimate.
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Monthly or Annual Premier Support Plan: a recurrent service plan that provides more advantageous financial planning and a higher cost-benefit ratio.
Benefits for the customer
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Access to multiple professionals specialized in leading market technologies and methodologies.
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Benefit from a multi-use case and industry experience what strengths our capability continuously
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Staff cost optimization
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Readiness and operational agility
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Create and track service tickets on the portal or by phone whenever needed
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Support on demand or in monthly/annual plans to meet your investment needs
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Multilingual 24x7x365 support
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Operational risk reduction
