Managed Solutions Portal

All Equinix customers (and resellers) who have purchased Equinix Managed Solutions products have access to the Managed Solutions Portal (MSP) within the Equinix Customer Portal (ECP). The MSP enables you to access specific information related to Managed Solutions products, ask for help, submit service requests, interact with Equinix teams, and access product specific documentation and Knowledge Base articles.

Inside the MSP, you can:

  • Create new tickets for Equinix Managed Solutions products and follow up existing ones, interacting with Equinix team in changes and problems
  • Follow up termination requests – in case you need to de-activate some Equinix Managed Solutions product
  • Access Product Specific pages where you may manage individual aspects of each product (if applicable)

Check your Asset Inventory to have a detailed view of each Managed Solutions product ordered and request simple product upgrades (when available):

  • Follow up ordered products or upgrades timing
  • Take care of your Risks Letters in case any concerns have been raised by the Equinix team
  • Evaluate and approve Technical Interview results – specifying how our products need to be configured
  • Access the Document Center to retrieve products user guides or reports provided as part of your service
  • Access the Knowledge Base articles to learn more about your Managed Solutions products

  • Assign granular permissions to others requiring access to the Managed Solutions Portal

  • Manage e-mail notifications preferences
  • Access the Trial Management Portal where you can try and buy some Equinix Managed Solutions products