Customer Connect meets your need to expand network connectivity between your location and the Equinix data center.
Benefits offered are:
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You engage with only one party for colocation and the connectivity to the data center.
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You have a single point of contact so that you are not bothered by parties who refer to each other in the event of a failure.
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You are offered a complete package, with Cross Connect(s) provided as part of the service from the demarcation point of the carrier to your racks or IPS if required.
Equinix buys wholesale connections from various carriers and manages these connections. Your location is connected to the Equinix data center via a WAN connection. Within the Equinix data centre, a Cross Connect is installed, if necessary, between the point where your connection enters the data center, your racks or your IPS platform(s). All processes are carried out under the supervision of Equinix Managed Services.
Service Variants
The different implementation variants are described below.
Service Level Agreements (SLAs) are based on the chosen carrier’s service levels and agreed with the customer.
Dual Customer Connect
A Dual Customer Connect is shown in the diagram below and can provide redundancy between the branch location and Equinix. Maximum effort is made to ensure that the connections are geographically separated from each other and where possible, follow diverse paths.
Agreements are made with the carrier about maintenance on both connections, which minimizes the chance of simultaneous failure and loss of service.
Geographically Separated Equinix IBX Data Centers
If you want a redundant connection with two geographically different Equinix data centers, this can be combined with a Metro Connect or Equinix Fabric between the sites. This creates a fault-tolerant topology; if one of the Customer Connect connection fails, the other Customer Connect takes over the connection and traffic, and the Metro Connect or Equinix Fabric connection can still reach the other Equinix data center. The specific solution is implemented by Equinix, based on your requirements and choices.
Options
The service is available with options shown in the table.
| Item | Standard Options | Comments |
|---|---|---|
| Capacity | 1, 8, 10, 16, 32, 40, 100 Gbps | Other bandwidths on request |
| Interface Equinix DC side | Long-range (SMF) | Other modes on request |
| Interface customer side | Long-range (SMF) | Other modes on request |
| Implementation | Single or redundant | 2x connections to geographically separated Equinix data centers on request |
Limitations
Delivery times may be impacted depending on the "on-net" availability of the customer location. While we have several preferred carriers for these services, their ability to connect at the remote (non-Equinix) site is outside Equinix's control.
