Relations and Dependencies
IPS Backup & Restore
In addition to IPS shared or dedicated, the purchase of a Backup & Restore service may be required. Equinix provides an integrated backup service for IPS consisting of the tools and storage required to recover VM-related data.
IPS Migration
Equinix Managed Services provide a migration service to migrate existing, on-premises VMware-based workloads to IPS. We agree on the chosen connectivity in advance, typically based on internet or private connection.
We deploy multiple Backup proxies to the customer environment and replicate the virtual machines based on VMware snapshots. After completing all initial migrations, we execute a final delta synchronization job at cut-over.
We determine the migration cost based on a price per environment.
Equinix Internet Access
You have the option to connect your IPS environment to external networks. This connectivity is made possible through a service called Equinix Internet Access. This service is essential if you need to connect to different places like your cabinet, another Equinix data center, an on-premises location, a WAN provider, or a combination of these.
You can purchase the service as a redundant connection with a bandwidth of up to 10 Gbps.
Contact your sales representative if you have any questions regarding the use of additional bandwidth or other internet-related services like Managed DDoS Protection or Intrusion Detection/Prevention (IDS/IPS) functionality.
Customer Connect
The Customer Connect service enables you to establish network connectivity between your branch/HQ location and the Equinix IPS service.
Equinix Fabric
Equinix Fabric allows you to connect to one or more Public Cloud Providers (CSP), Network Service Providers (NSP), other Equinix customers (such as your suppliers), or your other Equinix locations around the world. You must install virtual devices that provide BGP-based routing functionalities to establish connections within your IPS platform. Equinix can provide these virtual devices as part of a solution.
Managed Firewall
An optional component of the IPS environment is a Managed Firewall solution called Next Generation Firewall (NGFW). This service offers the following benefits:
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Enables secure access to the public cloud and other external networks
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Adds intrusion prevention functions to the IPS platform
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Transfers the management of firewall operations to Equinix
The Managed Firewall service offers several key features, including:
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Firewalling - protection against unauthorized access and threats
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Routing - efficient directing of network traffic
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NAT (Network Address Translation) - mapping of IP addresses for communication
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VPN (Virtual Private Network) - secure remote access to the network
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Intrusion Prevention -detection and prevention of unauthorized activities
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Simple load-balancing - distributing network traffic evenly for optimal performance
IPS Integrated Backup
IPS is fully integrated with the Managed Backup product, which uses best-in-class Backup and Replication technology.
Customers can request backup jobs and schedules for their virtual workloads as well as restores.
To ensure comprehensive data protection, customers can acquire backup and object storage, with a license assigned per protected object or virtual machine (VM).
Responsibilities
Below is an outline of the responsibilities for the platform's provisioning, installation, and operation.
| Functionality | Shared | Dedicated |
|---|---|---|
| VM – Power On / Off / Reset | Y | Y |
| VM – Console | Y | Y |
| VM – Create / Remove / Revert / Snapshots | Y | |
|
VM – Create / Delete / Rename VM – Change Settings VM – Assign Network VM – Disk Create / Resize / Delete VM – Template Management
|
N | Y |
|
Host – Power On / Off / Reboot Host – Maintenance Host – Create / Edit Resource Pool Host – Create / Edit vApps |
N | Y |
| Operational Management | Equinix | Customer |
|---|---|---|
| Functional management of the customer environment within the service (overall) | R | |
| Monitoring and maintenance of the underlying components of the service provided | R | |
| Operation of Integrated Backup Functions (schedule etc.) | R | |
| Management of “Managed Backup” Product (where applicable) | R | |
| Management of the Shared Management service layer | R |
Service Requests
You can request the following standard changes through the Equinix Managed Services Customer Portal as a service request. Basic requests are included in the cost of IPS.
| Request Name | Description | Included/Additional |
|---|---|---|
| Expand storage | Increase the quota of a storage tier | Included |
| Expand compute capacity | Expand the CPU Capacity (where applicable) | Included |
| Whitelist IP | Add IP to trusted range for Management | Included |
| Add/Delete User | Add user to vCenter portal | Included |
| VM and Network Configuration changes | Create, add, modify VMs and Networks within the environment | Additional |
| All Other Configuration Changes | Make bespoke service requests and determine and approve the associated cost. | Additional |
