Customer Connect

Customer Connect meets your need to realize network connectivity between your location and the Equinix data center. You can use one or more services offered by Equinix Managed Services, such as EBC Compute or EBC Storage.

Benefits offered are –

• You engage with only one party for Equinix Business Cloud, colocation and the connectivity to the data center.

• You have a single point of contact so that you are not bothered by parties who refer to each other in the event of a failure.

• You are offered a complete package, with Cross Connect provided as part of the service from the demarcation point of the carrier to your racks if needed.

Equinix buys wholesale connections from various carriers and manages these connections. Your location is connected to the Equinix data center via a WAN connection. Within the Equinix data center, a Cross Connect is installed if necessary, between the point where the your connection enters the data center and the your racks. All processes are carried out under the supervision of Equinix Managed Services.

Service Variants

The different implementation variants are described below.

Single Customer Connect

Below is a diagram of a single Customer Connect.

You will remain connected to the data center with a stable WAN connection that runs via a carrier.

Double Customer Connect

A double Customer Connect is shown in the diagram below. Maximum effort is made to ensure that the connections are geographically separated from each other.

Agreements are made with the carrier about maintenance on both connections, which minimizes the chance of simultaneous failure.

Geographically Separated Equinix Data Centers

If you want a redundant connection with two geographically different Equinix data centers, this can be combined with a Metro Connect between the two data centers. This creates a fault-tolerant topology; if one Customer Connect connection fails, the other Customer Connect takes over the connection and traffic and the Metro Connect can still reach the other Equinix data center. The specific solution is implemented by Equinix, based on your requirements and choices.

Options

The service is available with options shown in the table.

Item	Standard Options	Comments
Capacity	1 or 10 Gbps	Other bandwidths on request
Interface Equinix DC side	1GE-LX or 10GE-LR	Single-mode fiber
Interface customer side	1GE-LX or 10GE-LR	Single-mode fiber
Overbooking	1:1 of 1:n	Overbooking options depending on carrier
Implementation	Single or double	2 connections to geographically separated Equinix data centers on request

Relations and Dependencies

The Customer Connect service has a relationship with, among others, the following Equinix services –

• Equinix Cross Connect: provides network connectivity between two racks in the same Equinix data center.

• Equinix Metro Connect: provides network connectivity between two different Equinix data centers.

• Equinix Managed Services: offers infrastructure, storage, application, security and network services.