Service Specifications

The baseline is billed by monthly recurring charges (MRC) according to the determined amount of dedicated capabilities in the agreement. If any dedicated capabilities are consumed in addition to the amounts established in the agreement, you are charged on a per-use basis according to the OnDemand price list.

Billing for shared computing resources varies on a per-use and monthly basis, according to the price list for OnDemand capabilities.

Ticketing for OnDemand vCPU and vRAM computing capabilities over the baseline established in the agreement begins when the virtual machine is turned on, and is interrupted when the virtual machine is turned off. The Start Virtual Machine and Stop Virtual Machine events coincide with the Active Capability and Idle Capability events, defining the consumption of these elements.

For vCPU and vRAM computing capabilities, ticketing time is according to the example in the following chart.

For the vHD and Block Storage capabilities consumed over the baseline established in the agreement or in the OnDemand charges, begins when the capability (storage volume) is created, and is interrupted when the capability is destroyed.

In this scenario, the Create Disk and Erase Disk events coincide with the Active Capability and Idle Capability events. For the vHD or Block Storage capabilities, ticketing time considers an entire hour (1 hour) as a unit value, and fractions of an hour will be rounded to the next whole hour for billing purposes.

Billing occurs every 30 days, according to the following formula:

Billing amount = (Rounded Active Capability Time * Active capability charge per hour)

Usage of the Equinix Cloud Portal (multicloud) is charged on demand for each virtual machine managed on the portal.

Equinix Hybrid Cloud does not include billing for computing capabilities in public cloud providers. This service can be offered as part of the Cloud Reselling offer.

Dedicated computing capabilities are available through a pool of capabilities exclusive to the user, free of competition with other users.

Allocation of dedicated computing capabilities is determined by Equinix Brazil such that they are distributed according to the demand and in compliance with the Service Level Agreement (SLA) for the Equinix Hybrid Cloud service.

The specific features of the purchased items are listed in the Equinix Order and complies with the limitations described. The capability pool consists of a processor (vCPU), memory (vRAM) and storage (vHD and Block Storage Tier I, II or III).

The maximum allocation limits for Processor (vCPU) and Memory (vRAM) for a single virtual machine are linked to the cluster model chosen when contracting the Equinix Hybrid Cloud. These clusters are available in the following options.

The maximum allocation limit for the storage resource (vHD) in a single virtual machine is set at up to 120 GB, since the purpose of this resource is only for use by the Operating System. Other data must be directed to Managed Storage, offered in three different Tiers.

The maximum limit of a single disk inside a virtual machine is 8 TB, and multiple disks can be presented for each virtual machine if so contracted by the user.

To attain the performance levels in the Equinix Hybrid Cloud, users must set up their environment as specified.

Shared capabilities are made available by Equinix Brazil, delivered in a high-availability, secure infrastructure. The instances created in this infrastructure compete for computing capabilities with other users, and the capacities are scaled to a variable workload.

Equinix Hybrid Cloud already comes with shared capabilities enabled for on-demand use. The maximum limits for Processor (vCPU) and Memory (vRAM) allocation for a single virtual machine in the shared environment respect the same limits established above for the Medium Cluster Size. Virtual memory capabilities are allocated by Equinix Brazil so that their distribution is according to the demand in compliance with the Service Level Agreement (SLA) for Equinix Hybrid Cloud.

Equinix Hybrid Cloud has the following predefined operating system images on the Equinix Cloud Portal for quick provisioning:

• Microsoft Windows Server

• RedHat Enterprise Linux

• SUSE Enterprise Linux

• Ubuntu Server Linux

• CentOS Linux

• Debian Linux

The images are offered in the latest available version of the operating system and in up to 2 previous versions (according to the manufacturer’s official support matrix).

In Equinix Hybrid Cloud, you are responsible for the software licenses used in the virtual machines. You are made aware that software use is subject to vendor terms. Equinix Brazil allows you to employ your licenses in Equinix Hybrid Cloud, or also offers licenses for purchase through Equinix Software Licensing whenever authorized by the software manufacturer.

Note: To enable you to use your software licenses in Equinix Hybrid Cloud, the licenses must be regular and up-to-date. Any failure or damage caused by the licenses brought by you cannot be attributed to Equinix.

Equinix Hybrid Cloud allows the contracting of a free combination of vCPUs and vRAM (in addition to vHD and Block Storage capabilities). However, when creating the virtual machines, you must choose between different hardware profiles available (combinations of vCPU and memory), respecting the maximum limits for vCPU and vRAM.

Hardware profiles for virtual machines serve to optimize the configurations according to best practices, and users must adhere to them. Although there is already a reasonable number of combinations, if you have any other specific combination needs, you can request them via a ticket. The feasibility of the request will be analyzed and the new profile can be created.

You are offered a unique view of the capabilities in your different Cloud infrastructures through the Equinix Cloud Portal. The portal provides you with operational management functionalities through management consoles of the dedicated, shared, and public cloud environments.

You can use the portal to view the amount of vCPU, vRAM, vHD and Block Storage Tier 1, 2 and 3 capabilities contracted; versus the amount of capabilities available, in addition to displaying a consumption history of capabilities in the dedicated, shared and Storage environments.

The Equinix Cloud Portal can track expenses related to the product, where you can observe expenses related to the dedicated, shared, and management environment of public cloud providers. This information is available visually and will allow consumption to be viewed. The information can also be exported to a CSV file for further analysis.

You can create alerts to be notified if you reach the determined consumption of capabilities over the baseline. You must configure the alerts to the desired value and indicate email addresses to receive the message.

In addition to being able to view the items, you have access to the operational services catalog provided through the Managed Services Portal.

Other features in the Equinix Cloud Portal are described in the following image.

Features unavailable in the Equinix Cloud Portal.

Note: Advanced operations inherent to each Cloud infrastructure that are available in the cloud and provider service portfolio must be performed on the interface (GUI, CLI or API) of the Cloud infrastructure itself. All the features listed in the image above are only available in public clouds approved by the Equinix Brazil team.

Equinix Hybrid Cloud makes the following assumptions:

• Equinix Brazil does not guarantee or provide support for services acquired from a third-party Cloud Service Provider.

• The capabilities contracted by a single user may not be subdivided or shared with other users.

• Additional costs of data transfer or connection to third-party Cloud Service Providers are not included in the Equinix Hybrid Cloud.

• For connection to public cloud providers, Equinix suggests using Equinix Fabric.

• For users in the Standard mode, Equinix guarantees up to 50% of the capacity contracted in its baseline available in the shared environment. Thus, if you desire additional capacity, it will be limited to 50% of the capacity previously hired by the user. After this limit, new requests in the shared environment can be made available or denied according to the capacity available at the time.

• After enablement of Equinix Hybrid Cloud, a complementary solution is required to connect this infrastructure to the Internet or to the user’s environment on the IBX. This solution needs compatibility with BGP.

• Equinix has no obligation, nor legal or material possibility to supervise or, in any way, monitor or control the content or data transmitted or stored by the user. As such, Equinix has no direct or indirect liability for the content and/or data transmitted or stored by the user, especially, but not limited to, with respect to the origin, integrity, accuracy and/or violations of confidentiality and/or intellectual property agreements, or for any broadcasts, including those of an illegal, immoral or unethical nature, that may be conducted by the user. The user undertakes all responsibility for e-commerce and/or e-business operations, thus understood to be sales and purchase transactions in the virtual environment that imply the transfer of confidential information of the user and third parties, such as credit card number, codes and passwords, among others, exempting Equinix from any liability resulting from such transactions.