Service Locations
Precision Time services are delivered from specific locations that depend on the country associated with your billing account.
When ordering Precision Time, you must select one of the available service locations. You can choose from two or more locations that are supported or recommended for your billing account. The accuracy SLA for PTP applies to local connections, while accuracy for remote connections may vary slightly.
Use the following tables to help you choose the most appropriate service location.
APAC
| Country Associated with Your Billing Account | Available Service Locations on Equinix Customer Portal | Recommended Service Locations* |
|---|---|---|
| Australia | Sydney (SY), Tokyo (TY), Singapore (SG), Hong Kong (HK) | Sydney (SY) |
| China | Service not available yet. | Service not available yet. |
| China (Hong Kong) | Hong Kong (HK), Tokyo (TY), Singapore (SG) | Hong Kong (HK) |
| India | Service not available yet. | Service not available yet. |
| Indonesia | Service not available yet. | Service not available yet. |
| Japan | Tokyo (TY), Hong Kong (HK), Singapore (SG), Sydney (SY) | Tokyo (TY) |
| Republic of Korea | Tokyo (TY), Hong Kong (HK), Singapore (SG) | Tokyo (TY) |
| Singapore | Singapore (SG), Hong Kong (HK), Tokyo (TY), Sydney (SY) | Singapore (SG) |
EMEA
| Country Associated with Your Billing Account | Available Service Locations on Equinix Customer Portal | Recommended Service Locations* |
|---|---|---|
| Belgium | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
| Bulgaria | Frankfurt (FR), London (LD), Amsterdam (AM) | Service not available yet. |
| Finland | Frankfurt (FR), London (LD), Amsterdam (AM) | Amsterdam (AM) |
| France | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
| Germany | Frankfurt (FR), London (LD), Amsterdam (AM) | Frankfurt (FR) |
| Ireland | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
| Italy | Frankfurt (FR), London (LD), Amsterdam (AM) | Frankfurt (FR) |
| Netherlands | London (LD), Frankfurt (FR), Amsterdam (AM) | Amsterdam (AM) |
| Oman | Service not available yet. | Service not available yet |
| Poland | Frankfurt (FR), London (LD), Amsterdam (AM) | Frankfurt (FR) |
| Portugal | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
| Saudi Arabia | Service not available yet. | Service not available yet. |
| Spain | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
| Sweden | Frankfurt (FR), London (LD), Amsterdam (AM) | Amsterdam (AM) |
| Switzerland | Frankfurt (FR), London (LD), Amsterdam (AM) | Frankfurt (FR) |
| Turkey | Frankfurt (FR), London (LD), Amsterdam (AM) | Frankfurt (FR) |
| United Arab Emirates | Service not available yet. | Service not available yet. |
| United Kingdom | London (LD), Frankfurt (FR), Amsterdam (AM) | London (LD) |
AMER/LATAM
| Country Associated with Your Billing Account | Available Service Locations on Equinix Customer Portal | Recommended Service Locations* |
|---|---|---|
| Brazil | New York (NY), Silicon Valley (SV) – NTP only, São Paulo (SP) | São Paulo (SP) |
| Canada | Toronto (TR), New York (NY), Silicon Valley (SV) | Toronto (TR) |
| Chile | Service not available yet. | Service not available yet. |
| Colombia | New York (NY), Silicon Valley (SV) – NTP only, São Paulo (SP) | New York (NY) |
| Mexico | Silicon Valley (SV), New York (NY), São Paulo (SP) | Silicon Valley (SV) |
| Peru | Service not available yet. | Service not available yet. |
| United States of America | Silicon Valley (SV), New York (NY), Toronto (TR) | Any of these locations should work, depending on geo-proximity. |
*These recommendations are based on long-term SLA runs and proximity/hops over the Equinix Fabric network.