About the Equinix Customer Portal (ECP)

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Using your computer or mobile device, the Equinix Customer Portal allows you to:

• Manage your users and services

• Place orders for IBX data center products

• Schedule services

• Track order status

• Run reports

• View account information and invoices

Get in touch with us to join the Equinix Customer Portal.

• Equinix Customer Portal: customerportal.equinix.com (requires ECP username and password)
• Equinix Customer Portal Help: customerportal.equinix.com/help (requires ECP username and password)

ECP Mobile App

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In ECP Mobile, you can perform many of the functions of the Equinix Customer Portal, including:

• Check notifications

• Submit a Smart Hands order

• Submit a trouble ticket

• View IBX addresses and operating hours

• Schedule and track shipments to/from an IBX

• Schedule work visits and conference rooms

• Modify or reopen an order

• Run selected reports

• Check into an IBX

• Give feedback to Equinix

Get the Equinix Customer Portal mobile app: