Video – Customer Portal Overview
Using your computer or mobile device, the Equinix Customer Portal allows you to:
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Place orders for data center products
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Schedule services
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Track order status
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Run reports
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View account information and invoices
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Manage your users and services
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Submit trouble tickets
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Schedule a visit to an IBX
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View your notifications
Get in touch with us to join the Equinix Customer Portal.
- Customer Portal Login: customerportal.equinix.com (requires username and password)
- Customer Portal Help: customerportal.equinix.com/help (requires username and password)
Equinix Customer Portal Mobile App
Video – Using the Mobile App
In the mobile app, you can perform many of the functions of the Customer Portal, including:
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Check notifications
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Submit a Smart Hands order
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Submit a trouble ticket
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View IBX addresses and operating hours
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Schedule and track shipments to/from an IBX
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Schedule work visits and conference rooms
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Modify or reopen an order
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Run selected reports
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Check into an IBX
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Access your QR code
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Give feedback to Equinix
Get the Equinix Customer Portal mobile app:
