About the Equinix Customer Portal (ECP)

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Using your computer or mobile device, the Equinix Customer Portal allows you to:

  • Manage your users and services

  • Place orders for IBX data center products

  • Schedule services

  • Track order status

  • Run reports

  • View account information and invoices

Get in touch with us to join the Equinix Customer Portal.

ECP Mobile App

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In ECP Mobile, you can perform many of the functions of the Equinix Customer Portal, including:

  • Check notifications

  • Submit a Smart Hands order

  • Submit a trouble ticket

  • View IBX addresses and operating hours

  • Schedule and track shipments to/from an IBX

  • Schedule work visits and conference rooms

  • Modify or reopen an order

  • Run selected reports

  • Check into an IBX

  • Give feedback to Equinix

Get the Equinix Customer Portal mobile app: