About the Customer Portal

Video – Customer Portal Overview

Using your computer or mobile device, the Equinix Customer Portal allows you to:

• Place orders for data center products

• Schedule services

• Track order status

• Run reports

• View account information and invoices

• Manage your users and services

• Submit trouble tickets

• Schedule a visit to an IBX

• View your notifications

Get in touch with us to join the Equinix Customer Portal.

• Customer Portal Login: portal.equinix.com (requires username and password)
• Customer Portal Help: portal.equinix.com/help (requires username and password)

Equinix Customer Portal Mobile App

Video – Using the Mobile App

In the mobile app, you can perform many of the functions of the Customer Portal, including:

• Check notifications

• Submit a Smart Hands order

• Submit a trouble ticket

• View IBX addresses and operating hours

• Schedule and track shipments to/from an IBX

• Schedule work visits and conference rooms

• Modify or reopen an order

• Run selected reports

• Check into an IBX

• Manage IBX Access

• Access your QR code

• Give feedback to Equinix

Get the Equinix Customer Portal app on your mobile phone or tablet: