About the Customer Portal
Using your computer or mobile device, the Equinix Customer Portal allows you to:
- Place orders for data center products
- Schedule services
- Track order status
- Run reports
- View account information and invoices
- Manage your users and services
- Submit a Support Case
- Schedule a visit to an IBX
- View your notifications
Get in touch with us to join the Equinix Customer Portal.
- Customer Portal Sign In: portal.equinix.com - requires username and password.
- Customer Portal Help: portal.equinix.com/help - requires username and password.
Equinix Customer Portal Mobile App
In the mobile app, you can perform many of the functions of the Customer Portal, including:
- Check notifications
- Submit a Smart Hands order
- Submit a Support Case
- View IBX addresses and operating hours
- Schedule and track shipments to/from an IBX
- Schedule work visits and conference rooms
- Modify or reopen an order
- Run selected reports
- Check into an IBX
- Manage IBX Access
- Access your QR code
- Give feedback to Equinix
Get the Equinix Customer Portal app on your mobile phone or tablet: