Equinix Status Page

This page shows the near real-time operational and outage-related status of Equinix network products and portals.

To access the status page, go to https://status.equinix.com.

This page consists of:

  • Top Navigation Bar – Provides access to historical data, subscription management, and user feedback options (History, Subscribe, and Give Feedback.)

  • Status Banner – Provides current operational status information.

    • Operational – When there are no active outages, this term displays with a green background.

    • Outage – When there is an ongoing outage in any metro, this term displays with a red banner and shows detailed information about the incident.

    • Degraded Performance – When performance is degraded in any metro, this term displays with an orange banner and shows detailed information about the incident. See the Degraded Performance Incidents section for more information.

  • Product Status Section – Provides access to each product's current status.

    • Filter Metros – Enables filtering of the product status section by typing the metro name or its abbreviation (such as NY or ZH.)

    • Status Indicators – Shows status, organized by product, then region, and then metro.

  • Degraded Performance Incidents List – Contains a list of degraded performance incidents. The list is collapsed by default.

Product Status

Within each product section, expand a region by clicking on it. This displays the metros within that region. Hover over an indicator in a metro to view more information. Click the region name or the minus sign to collapse the region again.

Metro Status Indicators

Metro status indicators consist of status bars (one for each day from the last three months) and a current status indicator on the right (Operational, Outage, or Degraded Performance).

Hover over an indicator in a metro to view more information:

Region Status Indicators

Region status indicators display only the status indicators with a Degraded Performance state.

Note: Incident details aren't available at the regional level. To access this information, expand the region and hover over the metro indicator where an incident occurred.

A degraded performance incident occurs when a service is operational, but is impacted by latency or redundancy. For example, when a primary server has been turned off but the backup server works properly. This means the service has no redundancy at that moment, but remains operational.

All past incidents are available on the History page. This page consists of:

  • Incidents Tab – Lists historic incidents which can be filtered by product and metro using the Filter Components list. Each incident summary contains:

    • Title

    • Latest update

    • Incident number

    • Products and metros impacted

    • Click the title of an incident to open the Incident page with more information.

  • Uptime Tab – This is a graphic representation of past incidents. These can also be filtered by product and metro.

Subscribe to Ongoing Incident Notifications

To receive notifications on current incidents, click Subscribe on the degraded performance incidents list or Subscribe to updates on a specific Incident page.

Subscribe to Global Incident Notifications

To receive notifications on incidents in a specific metro or within a specific product, click Subscribe on the top navigation bar.

Note: The global subscription doesn't send notifications about any incidents open at the time the subscription is added.

You can receive global subscription notifications via:

  • Email

  • Text Message – Messages are sent only when an incident is created and resolved. Updates are not sent.

  • Slack

  • Webhook

  • Atom or RSS Feed

Tip: These notifications contain the same information as the notifications managed in the Customer Portal.

Unsubscribe from Notifications

  1. Select Subscribe on the top navigation bar.

  2. Click Unsubscribe from updates in the Subscriber section.