Viewing System Alerts (Active and Historical)
Use the System Alerts screen to view the triggered system alerts for your assets.
99.9% of all system alert notifications are delivered within 60 seconds after the alarmable reading is collected from a sensor in the data center. These near real-time updates can be seen:
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via the System Alerts screen's live feed feature (if enabled)
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via banner notifications (if enabled)
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via email/SMS notifications (if enabled)
By default, when you go to the System Alerts screen, Active alerts are shown:
To see past (inactive) alerts, click History:
Note: When an active alert condition is resolved, the alert moves from the Active view to the History view. Historical alert data is retained for one year.
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The columns on both screens are:
Name | Description |
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IBX |
The IBX code. Only the data centers for which you have a Smart View subscription are shown. |
Asset |
Unique ID of the asset. |
Data Point |
Name of the alert data point. |
Current Value |
Only shown for active alerts. |
Trigger Value |
Operating threshold at which the alert was triggered for this asset. |
Most Recent Triggered Time |
Date and time the alert was last triggered for this asset, displayed in your local time zone. Tip: To change the time zone displayed, see User Preferences. |
Maintenance Status |
Indicates whether the asset was undergoing maintenance work at the time of the alert (Yes or No). |
Asset Type |
Type of asset (such as Chiller, ATS, UPS, PDU, Generator, Fire Alarm). |
Asset Classification |
Asset category (Electrical, Environmental, or Mechanical). |
Tip: To sort the alert list by a particular column, click the column header.
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To see more details, click an alert row:
The detail window shows additional information, such as:
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The underlying data point that triggered the alert on the asset.
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The affected assets.
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The last year of activity for this alert on this asset. (Rows with Inactive status indicate when the alert was resolved/cleared.)
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The smart data grid allows you to filter, sort, and search the alert data. For example, you might want to show only the alerts for a specific asset, or exclude all alerts that were triggered during a maintenance event.
You can also specify which columns you want to view, and the order in which you want them to appear.
For details, see Smart Data Grids.
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To save the data to a CSV file:
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Arrange the data you want to export.
Tip: You can set filters, use the search box, choose a sort column, hide columns, and rearrange columns.
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Click
.
A .CSV file is downloaded to your device.
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If you enable the live feed, the screen automatically refreshes in real time.
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To turn on the auto-refresh feature, click Enable live feed.
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To turn off the auto-refresh feature, click Pause live feed.
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If the live feed is enabled, you can also enable pop-up banner notifications. This feature displays alert messages in the top-right corner of the System Alerts screen:
Red indicates a triggered (active) alert. Green indicates a resolved (deactivated) alert.
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To turn on banner notifications, click Enable notifications. (If you don't see this option, click Enable live feed first.)
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To turn off banner notifications, click Disable notifications.
Once enabled, you'll receive banner alerts for all system alerts related to your colocation footprint. (You don't need to be defined as a recipient on the Settings screen.)
Note: Currently, banner notifications only appear on the Active page of the System Alerts screen.
Tip: To close a banner notification, click X.
Disable Notification During Maintenance
Enable Notification During Maintenance
Enable Notification on Alert Activation Only
Enable Notification on Alert Activation and Deactivation
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If you want to generate a trouble ticket for the asset that triggered the alert, click Create Trouble Ticket from the alert detail view. The data point is auto-populated in the Additional Detail field:
For more details, see Trouble Tickets.
Tip: For more information, see System Alerts.