Custom Alerts

Custom alerts can be set for any of the following event conditions:

A custom alert notification service format contains the following:

• Location – IBX location where the alert was triggered.

• During Maintenance – Identifies whether the alert was generated during maintenance (Yes or No).

• Alert Description:

  • Section – Data section category for which the alert was activated.

  • Asset Type – Type of asset, including its unique Asset ID.

  • Tag Display Name – Event type chosen during creation of the alert.

  • Alert Trigger – Reading of alert generation condition.

• Current Reading – Reading recorded from existing state of the alert.

  Tip: To specify whether temperature is shown in Fahrenheit or Celsius for Environmental assets, see User Preferences.

• Date and Time of Occurrence – Date and time of alert activation, in the IBX's local time zone (format: DD–Month–YYYY hh:mm Timezone).

Location: LA1

Alert Description: environmental/zone:LA1:1:06:ColoArea:Z1/Temperature Exceeds: 20.8 °F

Current Reading: 71.96 °F

Date and Time of Occurrence: 10-January-2022 19:20 Pacific Standard Time

1. In the Smart View portal, click the Custom Alerts tab.

2. On the navigation pane at left, click Create Alert. The Create Custom Alert panel is displayed at right.

   

3. In the panel displayed at right, select the desired Alert Category (Temperature, Humidiy, or Power Draw).

4. Select the desired Event Type (Cage Level Alerts, Cabinet Level Alerts, or Circuit Level Alerts).

5. Specify the thresholds (upper, lower, range) to trigger the custom alert when exceeded. For example, if the type is a cage power draw, you might select Exceeds by 3%.

6. Select the account and location (IBX) for the alert.

7. Select the assets at the selected location that you wish to monitor.

8. Click Add Recipient to specify who will receive notifications when this alert is triggered. Select the type(s) of notifications you want to receive (Email and/or SMS text), specify your contact information, then click Save.

9. Click Create Custom Alert. The editing pane closes and the new custom alert is added to the list of configured alerts.

To edit a custom alert, locate the desired alert in the list and click it to display the editing pane at right. Modify the information as desired and then click Save.

To view alerts associated with assets assigned to a given account, click the Filter icon and select the desired account.

1. In the Smart View portal, select Custom Alerts.

2. In the navigation pane at left, click Active .

3. The list of configured custom alerts is filtered to show only items with current active alerts.

To add more recipients to an existing alert configuration:

1. In the Smart View portal, select Custom Alerts.

2. Locate the desired alert in the list and click it.

3. In the editing window displayed at right, under Notification Recipients, click Add Recipient.

4. Select the type(s) of notifications the recipient wants to receive (Email and/or SMS text).

5. Enter the recipient's contact information, then click Save.

To temporarily disable an alert:

1. In the Smart View portal, select Custom Alerts.

2. Locate the desired alert, click at right, and select Disable Alert. To enable it, select Enable Alert.

   or

   Click the alert, and in the editing window at right, click Alert Enabled; the button label changes to Alert Disabled.

The alert is disabled until you enable it again. Event conditions will not trigger the alert while it is disabled.

To permanently remove an alert configuration (so that no future alerts of this type will be generated):

1. In the Smart View portal, select Custom Alerts.

2. Locate the desired alert, click at right, and select Delete Alert.

   or

   Click the alert, and in the editing window at right, click .

1. In the Smart View portal, select Custom Alerts and then click Settings at left.

2. Locate the desired alert and click it to open the editing panel at right.

3. Under Notification Recipients, for the specific recipient if you want to change, select the check boxes for Email and/or SMS based on your preference and add an email address and/or phone number to receive SMS texts. If the intended recipient is not listed, add them as a new recipient and select Email and/or SMS.

4. Click Save to save your notification methods.