Custom Alerts

Custom alerts can be set for any of the following event conditions across the four data sections (Environmental, Power Draw, Electrical, and Mechanical):

A custom alert notification service format contains the following:

• Location – IBX location where the alert was triggered.

• During Maintenance – Identifies whether the alert was generated during maintenance (Yes or No).

• Alert Description:

  • Section – Data section category for which the alert was activated.

  • Asset Type – Type of asset, including its unique Asset ID.

  • Tag Display Name – Event type chosen during creation of the alert.

  • Alert Trigger – Reading of alert generation condition.

• Current Reading – Reading recorded from existing state of the alert.

  Tip: To specify whether temperature is shown in Fahrenheit or Celsius for Environmental assets, see User Preferences.

• Date and Time of Occurrence – Date and time of alert activation, in the IBX's local time zone (format: DD–Month–YYYY hh:mm Timezone).

Location: LA1

During Maintenance: No

Alert Description: environmental/zone:LA1:1:06:ColoArea:Z1/Temperature Exceeds: 20.8 °F

Current Reading: 71.96 °F

Date and Time of Occurrence: 10-January-2022 19:20 Pacific Standard Time

1. In the Smart View portal, select Custom Alerts.

   

2. Click Create Custom Alert.

   

3. Provide details about the asset(s) you want to monitor:

   • Account – Select the account that the assets are assigned to.

   • Location – Select the IBX data center where the assets are located.

   • Category – Select the asset category (Environmental, Power Draw, Mechanical, or Electrical).

   • Asset(s) – Select the cage(s) where the assets reside.

   • Select Asset(s) To Monitor – Select the components you want to monitor.

4. For Event Type, select the specific event that will trigger the alert (and specify the parameter value, if applicable).

5. Click Add Conditional Trigger to define another condition which must be met before a custom alert is triggered. In this case, both conditions must be true for the alert to trigger.

   The conditional trigger can be created for any data section (Environmental, Power Draw, Mechanical, or Electrical), but it must be based on the same IBX as the primary trigger.

   For example, suppose you want to be alerted if a Computer Room Air Conditioner (CRAC) is in Reduced Resiliency (Fault), but you don't want the alert to trigger until the temperature in the zone has exceeded 25 degrees C. You would configure the alert as shown below:

   

6. Specify who will receive notifications when this alert is triggered. By default, you are an alert recipient. Select the type(s) of notifications you want to receive (Email and/or SMS text), specify your contact information, then click Save.

   To send notifications to additional people, click Add Recipient, enter the details, and click Save.

7. If you select Heartbeat Notification, you'll receive a weekly notification with the current readings.

8. If you select Pause Custom Alert, the alert is disabled (until you remove the pause). Event conditions will not trigger the alert while it is paused.

9. Click Create Custom Alert.

To view alerts associated with assets assigned to a given account, select an account from the Accounts drop-down list:

To mark a triggered alert as acknowledged:

1. In the Smart View portal, select Custom Alerts.

2. On the Activity Log tab, locate the alert and click Acknowledge.

   

   Acknowledged alerts remain in the Activity Log.

   In the example above, the second alert has already been acknowledged, but the first alert has not been acknowledged yet.

To add more recipients to an existing alert configuration:

1. In the Smart View portal, select Custom Alerts.

2. Click the Custom Alert Settings tab.

3. Locate the alert and click Edit.

4. Click Add Recipient.

5. Select the type(s) of notifications the recipient wants to receive (Email and/or SMS text).

6. Enter the recipient's contact information, then click Save.

To temporarily disable an alert:

1. In the Smart View portal, select Custom Alerts.

2. Click the Custom Alert Settings tab.

3. Locate the alert and click Enabled. The Enabled indicator changes to Paused.

   or

   Click Edit, click Pause Custom Alert, then click Save changes.

The alert is disabled (until you remove the pause). Event conditions will not trigger the alert while it is paused.

To permanently remove an alert configuration (so that no future alerts of this type will be generated):

1. In the Smart View portal, select Custom Alerts.

2. Click the Custom Alert Settings tab.

3. Locate the alert and click Delete.

   

4. Click Yes, Delete it to confirm.

   

1. In the Smart View portal, select Custom Alerts and then click the Custom Alert Settings tab.

   

2. Locate the alert and click Edit.

   

3. You can view the notification methods selected for each recipient. Click Edit next to a specific recipient if you want to make a change.

   

4. Select the checkboxes for Email and/or SMS based on your preference and add an email address and/or phone number to receive SMS texts.

   

5. Click Save and then Save Changes for your notification methods to be updated.