Billing Account Management
This page describes the Billing Account creation and management features within Equinix.
Billing Account Creation
Depending on the types of services that are going to be ordered with the billing account you are creating, you can choose the ‘type’ of billing account to create:
‘Global’ Billing Account: For ordering Digital Services Only
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Create a single billing account to purchase digital services across multiple countries with a single currency and get a single invoice for all your deployments.
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Single billing account for deploying any of these digital services across the globe: Network Edge, Fabric Virtual Connections, Fabric Cloud Routers, Virtual Equinix Internet Access (available through Equinix Fabric), Fabric Ports (connected to either 3rd party cage or BMMR), or Equinix Precision Time.
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Allows payments to be made in a single currency, simplifying the billing process for international deployments.
‘Local’ Billing Account: For ordering both Colocation & Digital Services
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Separate billing accounts are required for each country as local taxation laws are applicable on such services. Individual invoices will be generated.
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Pay in the local currency of the country where services are deployed.
You can create Billing Accounts through these methods:
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When ordering a new Network Edge virtual device, you'll see the option to Create Billing Account if your organization has no existing accounts at all or has existing ‘local’ billing accounts but no accounts (of type global) for deploying Network Edge.
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When ordering a new Fabric Cloud Router, you'll see the option to Create Billing Account.
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When ordering a new Fabric port, you'll see the option to Create Billing Account.
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In Account Management(under Administration menu), select you’ll see the button to Create New Billing Account.
Creating a Billing Account via Ordering New Network Edge Virtual Device
- Sign in to Equinix Fabric.
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Click Network Edge and choose Create Virtual Device. This will trigger the workflow for ordering a new Network Edge virtual device.
You will see an option for Create Billing Account if there are no existing accounts (of type global).
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Click Create Billing Account. This will display a form on the side of the page that will prompt you to fill in details of the new Billing Account.
Click Next.
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In the Billing and Tax Details section, enter the following information:
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Legal Company Name
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Billing Address – A billing address is the designated location used by businesses and organizations to send invoices and receive payments.
In the dropdown, you can:
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Use an existing address from the dropdown (if you are an existing user and have created billing accounts in the past) or;
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Enter a new billing address or;
Note: If the Billing Account is in United States of America, our system will attempt to validate the address that you have input. You can choose to Use Current Address (ignore the pop-up suggestion for address) or Use Suggested Address.
If you choose to Use Current Address, a warning box "Unable to validate billing address" will remain at the bottom of the address section to show that you did not choose the use the suggested address.
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Billing Contact – Enter the billing contact name and contact information.
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VAT Registration Number – Enter the VAT registration number if the services are sold in a country where VAT is applicable.
Click Next.
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- In the Agreement section, you can choose:
- Use an existing/previously accepted signed Digital Services Agreement – You will need to select the billing account from a dropdown list which displays all billing accounts for which the Digital Services Agreement has been accepted in the past. If you select a billing account associated with a negotiated Digital Services Agreement, a message will appear, recommending you contact the account team or create a new support case.
- Sign or accept a new Digital Services Agreement – You will need to answer the question Does your organization require signed documents to accept the Digital Services Agreement?:
Select No if your organization allows electronic acceptance of terms. This option requires you to view the terms and accept electronically. Review the Digital Service Agreement, select I have read and understand these terms, and click Accept.
- Select Yes if a signed document is required. This option requires you to e-sign or wet sign the Digital Services Agreement or designate another individual to e-sign or wet sign. You will receive an email from Equinix that provides a link for completing the signatures.
- If you have a negotiated DSA, then a message will display Digital Services Agreement is being finalized.
- Click Next. The last page will show the summary details.
- Click Submit to create the new billing account. You can then go back to the Create Virtual Device page and use this account to order your new virtual device.
Creating a Billing Account via Ordering New Fabric Cloud Router
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Sign in to Equinix Fabric.
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Click Fabric Cloud Router and choose Create Fabric Cloud Router.
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Click Create Billing Account. This will display a form on the side of the page that will prompt you to fill in details of the new Billing Account.
Click Next.
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In the Billing and Tax Details section, enter the following information:
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Legal Company Name
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Billing Address – A billing address is the designated location used by businesses and organizations to send invoices and receive payments.
In the dropdown, you can:
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Use an existing address from the dropdown (if you are an existing user and have created billing accounts in the past) or;
-
Enter a new billing address.
Note: If the Billing Account is in United States of America, our system will attempt to validate the address that you have input. You can choose to Use Current Address (ignore the pop-up suggestion for address) or Use Suggested Address.
If you choose to Use Current Address, a warning box "Unable to validate billing address" will remain at the bottom of the address section to show that you did not choose the use the suggested address.
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Billing Contact – Enter the billing contact name and contact information.
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VAT Registration Number – Enter the VAT registration number if the services are sold in a country where VAT is applicable.
Click Next.
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- In the Agreement section, you can choose:
- Use an existing/previously accepted signed Digital Services Agreement – You will need to select the billing account from a dropdown list which displays all billing accounts for which the Digital Services Agreement has been accepted in the past. If you select a billing account associated with a negotiated Digital Services Agreement, a message will appear, recommending you contact the account team or create a new support case.
- Sign or accept a new Digital Services Agreement – You will need to answer the question Does your organization require signed documents to accept the Digital Services Agreement?:
Select No if your organization allows electronic acceptance of terms. This option requires you to view the terms and accept electronically. Review the Digital Service Agreement, select I have read and understand these terms, and click Accept.
- Select Yes if a signed document is required. This option requires you to e-sign or wet sign the Digital Services Agreement or designate another individual to e-sign or wet sign. You will receive an email from Equinix that provides a link for completing the signatures.
- If you have a negotiated DSA, then a message will display Digital Services Agreement is being finalized.
- Click Next. The last page will show the summary details.
- Click Submit to create the new billing account. You can then go back to the Create Virtual Device page and use this account to order your new virtual device.
Creating a Billing Account via Ordering New Fabric Port
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Sign in to Equinix Fabric.
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Click Ports and choose Order an Equinix Fabric port. This will trigger the workflow for ordering a new Fabric port. Choose the options for your new Fabric port: select Port Details, Location, and IBX.
You will then see an option for Create Billing Account.
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Click Create Billing Account. This will display a form on the side of the page that will prompt you to fill in details of the new Billing Account.
Click Next.
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In the Billing and Tax Details section, enter the following information:
-
Legal Company Name
-
Billing Address – A billing address is the designated location used by businesses and organizations to send invoices and receive payments.
In the dropdown, you can:
-
Use an existing address from the dropdown (if you are an existing user and have created billing accounts in the past) or;
-
Enter a new billing address or;
Note: If the Billing Account is in United States of America, our system will attempt to validate the address that you have input. You can choose to Use Current Address (ignore the pop-up suggestion for address) or Use Suggested Address.
If you choose to Use Current Address, a warning box "Unable to validate billing address" will remain at the bottom of the address section to show that you did not choose the use the suggested address.
-
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Billing Contact – Enter the billing contact name and contact information.
-
VAT Registration Number – Enter the VAT registration number if the services are sold in a country where VAT is applicable.
Click Next.
-
- In the Agreement section, you can choose:
- Use an existing/previously accepted signed Digital Services Agreement – You will need to select the billing account from a dropdown list which displays all billing accounts for which the Digital Services Agreement has been accepted in the past. If you select a billing account associated with a negotiated Digital Services Agreement, a message will appear, recommending you contact the account team or create a new support case.
- Sign or accept a new Digital Services Agreement – You will need to answer the question Does your organization require signed documents to accept the Digital Services Agreement?:
Select No if your organization allows electronic acceptance of terms. This option requires you to view the terms and accept electronically. Review the Digital Service Agreement, select I have read and understand these terms, and click Accept.
- Select Yes if a signed document is required. This option requires you to e-sign or wet sign the Digital Services Agreement or designate another individual to e-sign or wet sign. You will receive an email from Equinix that provides a link for completing the signatures.
- If you have a negotiated DSA, then a message will display Digital Services Agreement is being finalized.
- Click Next. The last page will show the summary details.
- Click Submit to create the new billing account.
Creating a Billing Account through Account Management
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Sign in to Equinix Fabric.
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Click Administration and choose Account Management. Existing billing accounts will display.
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Click Create Billing Account.
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Select the type of Billing Account you want to create
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Select the Country of your Billing Account.
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In the Billing and Tax Details section, enter the following information:
-
Legal Company Name
-
Billing Address – A billing address is the designated location used by businesses and organizations to send invoices and receive payments.
In the dropdown, you can:
-
Use an existing address from the dropdown (if you are an existing user and have created billing accounts in the past) or;
-
Enter a new billing address or;
Note: If the Billing Account is in United States of America, our system will attempt to validate the address that you have input. You can choose to Use Current Address (ignore the pop-up suggestion for address) or Use Suggested Address.
If you choose to Use Current Address, a warning box "Unable to validate billing address" will remain at the bottom of the address section to show that you did not choose the use the suggested address.
-
-
Billing Contact – Enter the billing contact name and contact information.
-
VAT Registration Number – Enter the VAT registration number if the services are sold in a country where VAT is applicable.
Click Next.
-
- In the Agreement section, you can choose:
- Use an existing/previously accepted signed Digital Services Agreement – You will need to select the billing account from a dropdown list which displays all billing accounts for which the Digital Services Agreement has been accepted in the past. If you select a billing account associated with a negotiated Digital Services Agreement, a message will appear, recommending you contact the account team or create a new support case.
- Sign or accept a new Digital Services Agreement – You will need to answer the question Does your organization require signed documents to accept the Digital Services Agreement?:
Select No if your organization allows electronic acceptance of terms. This option requires you to view the terms and accept electronically. Review the Digital Service Agreement, select I have read and understand these terms, and click Accept.
- Select Yes if a signed document is required. This option requires you to e-sign or wet sign the Digital Services Agreement or designate another individual to e-sign or wet sign. You will receive an email from Equinix that provides a link for completing the signatures.
- If you have a negotiated DSA, then a message will display Digital Services Agreement is being finalized.
- Click Next. The last page will show the summary details.
Billing Account Creation Help
For help on billing account creation, you can open a Support Case in ECP (you must be logged into ECP first). Refer to Support Cases to learn how to create a support case. To create a billing account support case, you will need to select Account Support under Product or Services, and select Billing Account Creation for Case Type.