# Digital LOA Statuses

The status of a Digital LOA describes where it is in its workflow. The following sections describe all possible statuses. In the normal workflow, a Digital LOA moves through these statuses:

* Processing
* Pending Acceptance or Pending Authorization
* Ready for Use
* In Use

## New Digital LOA Manager[​](#new-digital-loa-manager "Direct link to New Digital LOA Manager")

![DLOA Status](https://docs.equinix.com/assets/images/new-DLOA-status-a17af6ec05af78aae329b04f98de428a.png)

### Processing[​](#processing "Direct link to Processing")

The Digital LOA was just created, and the platform is still preparing it (generating the document and the link). This usually takes a few seconds. A newly created Digital LOA can show this status briefly in the inventory.

In this status, the organization that created the Digital LOA can cancel or amend it.

### Pending Acceptance[​](#pending-acceptance "Direct link to Pending Acceptance")

The Digital LOA is waiting for the requestor to accept it. This happens when the Digital LOA was issued to a new partner, that is, an organization the issuer has no existing cross connects with.

In this status, the organization that created the Digital LOA can cancel, resend, copy the link, or amend it. The requestor can accept it. Either party can add a note.

### Pending Authorization[​](#pending-authorization "Direct link to Pending Authorization")

The Digital LOA is waiting for the issuer to authorize it. This happens when:

* The requestor created the request, and the issuer must authorize it.
* The requestor accepted a Digital LOA, but the platform could not identify the requestor's organization, so the issuer must confirm the accepting party a second time.

In this status, the organization that created the Digital LOA can cancel, resend, copy the link, or amend it. The issuer can authorize it. Either party can add a note.

### Ready for Use[​](#ready-for-use "Direct link to Ready for Use")

The Digital LOA is fully authorized and nothing is attached to it yet. It can be used to order Cross Connects. Both parties are notified. A Digital LOA issued to an existing partner moves to this status automatically at creation, with no acceptance step.

In this status, you can create a Cross Connect, and view and download the LOA. A Digital LOA in this status can no longer be cancelled or amended. It remains valid until its expiry date.

### In Use[​](#in-use "Direct link to In Use")

A Cross Connect is attached to this Digital LOA. In this status, you can view and download the LOA.

### Cancelled[​](#cancelled "Direct link to Cancelled")

The Digital LOA was cancelled or declined by either party. This is a final status. There is no separate reject action; cancelling is how a party declines. The counterparty is notified, with the reason given. All ports used in this Digital LOA are unreserved.

A Digital LOA can be cancelled only by the organization that created it, and only while it is in one of these statuses: Processing, Pending Acceptance, Pending Authorization, or Failed.

### Expired[​](#expired "Direct link to Expired")

The Digital LOA expiry date has passed. This is a final status. The default expiry is 3 months from the creation date, which is also the maximum. All ports used in this Digital LOA are unreserved.

### Failed[​](#failed "Direct link to Failed")

The platform could not complete processing of the Digital LOA. The organization that created it can amend it and retry, or cancel it.

### Actions available by status[​](#actions-available-by-status "Direct link to Actions available by status")

| Status                | Cancel  | Resend  | Copy Link | Amend   | Add note | Accept / Authorize |
| --------------------- | ------- | ------- | --------- | ------- | -------- | ------------------ |
| Processing            | Creator | No      | No        | Creator | Both     | No                 |
| Pending Acceptance    | Creator | Creator | Creator   | Creator | Both     | Requestor accepts  |
| Pending Authorization | Creator | Creator | Creator   | Creator | Both     | Issuer authorizes  |
| Ready for Use         | No      | No      | No        | No      | No       | No                 |
| In Use                | No      | No      | No        | No      | No       | No                 |
| Failed                | Creator | No      | No        | Creator | Both     | No                 |
| Cancelled / Expired   | No      | No      | No        | No      | No       | No                 |

*Creator* is the organization that created the Digital LOA: the issuer for an issuer-first LOA, or the requestor for a requestor-first LOA. *Both* means either party. Copy Link is offered only in the status where the Digital LOA is waiting on the counterparty: Pending Acceptance for an issuer-first LOA, Pending Authorization for a requestor-first LOA.

## Legacy Digital LOA Manager[​](#legacy-digital-loa-manager "Direct link to Legacy Digital LOA Manager")

![Legacy DLOA Status](https://docs.equinix.com/assets/images/legacy-DLOA-status-2e26e8ca9a31fc9133ac8ed0c7c40ec5.png)

### Ready for use (A-side)[​](#ready-for-use-a-side "Direct link to Ready for use (A-side)")

The Digital LOA is ready to use for ordering Cross Connects. Its ports are reserved, and the A-side partner has been notified that it is enabled.

### Ready for use (Z-side)[​](#ready-for-use-z-side "Direct link to Ready for use (Z-side)")

The Z-side can use the menu actions to:

* Cancel the Digital LOA.
* Resend the Digital LOA to the A-side customer.
* Change the A-side email address, to update where the Digital LOA is sent before resending.

### Locked[​](#locked "Direct link to Locked")

A Cross Connects order has been submitted with this Digital LOA, and IBX technicians are processing it to establish the requested connections.

All ports on the Digital LOA stay reserved until the order is completed, because the order can still be canceled. If it is canceled, the Digital LOA returns to `Ready for use` and the ports are released.

If an order uses only one connection from a multi-connection LOA, the remaining ports are released when the LOA reaches a final status: `Used`, `Cancelled`, or `Expired`.

### Used[​](#used "Direct link to Used")

The Digital LOA was used to order Cross Connects, and the order was processed successfully. The connection is established, and any unused ports on the Digital LOA are released.

### Cancelled[​](#cancelled-1 "Direct link to Cancelled")

The creator cancelled the Digital LOA, and all its ports are released.

A Digital LOA can be cancelled in any of these statuses: `Ready for use`, `Pending Requestor Acceptance`, `Pending Authorization`.

### Expired[​](#expired-1 "Direct link to Expired")

The Digital LOA’s expiry date has passed, and all its ports are released.

### Pending Requestor Acceptance[​](#pending-requestor-acceptance "Direct link to Pending Requestor Acceptance")

The Digital LOA was created, but for security reasons the intended user must confirm it. This applies when the partner was not selected from the partner list in the LOA Manager in the Customer Portal.

The A-side customer receives an email with a link for automatic verification. The Digital LOA can be cancelled in this status.

### Pending Authorization[​](#pending-authorization-1 "Direct link to Pending Authorization")

The Digital LOA was created and the A-side partner was authenticated. The Z-side partner must now approve the data gathered during authentication by clicking the link in the email. Once approved, the status changes to `Ready for use`. The Digital LOA can be cancelled in this status.