# Request a Digital Letter of Authorization

## New Digital LOA Manager[​](#new-digital-loa-manager "Direct link to New Digital LOA Manager")

In the new Digital LOA Manager, **Requestors** request LOAs and **Issuers** issue and authorize them.

1. Sign in to the [Customer Portal](https://portal.equinix.com/).

2. Go to the *Orders and Tickets* menu and select **Digital LOA Manager**.

   ![](https://docs.equinix.com/assets/images/xc-ecp-digital-loa-c65754e32820848afaa287567b16da72.png)

3. When prompted, click **Yes, Try New Digital LOA Manager** to switch to the new experience.

### Request a Digital LOA from an Issuer[​](#request-a-digital-loa-from-an-issuer "Direct link to Request a Digital LOA from an Issuer")

To request a Digital LOA from the other Equinix customer you are connecting to, follow these steps:

1. Look for the *Request LOA (A-side)* card and click **Request LOA**.

   ![](https://docs.equinix.com/assets/images/digital-loa-request-issuer-70e9afdc54a2be7562c02544996dc5e3.png)

2. Enter a name for the LOA and select a product from the Product list

   ![](https://docs.equinix.com/assets/images/new-DLOA-name-product2-7737e71ff44873445eb4eb084869638a.png)

3. The Authorization Level determines the equipment the LOA authorizes. For instance, a cage authorization grants access to an entire cage, while patch panel and port authorizations grant access to a specific patch panel or port.

   ![](https://docs.equinix.com/assets/images/new-DLOA-authorization-level2-ce8a5e511daa91b0f8d00d1ca7f3a268.png)

4. Select the IBX and select or add an Issuer.

   * Click **Add a New Issuer** to enter the Requestor Name and Email.

   ![](https://docs.equinix.com/assets/images/new-DLOA-add-issuer-6774a72010d1185b1ec0f1ad6a4a7404.png)

5. In *Review Your Digital LOA Request*, verify that the connection details and contact information is accurate.

   * Click **Submit**.

   ![](https://docs.equinix.com/assets/images/new-DLOA-review-finalize-issuer-ec871b43dc792a0db8ffb8956b833d31.png)

6. The *LOA Request Summary* contains the unique ID for the Digital LOA. Your Issuer receives an email notification that includes the new Digital LOA as a token. Once they approve the request, you will be notified.

   ![](https://docs.equinix.com/assets/images/new-DLOA-requestor-summary-44b16fc1d164d13acff54eebe524031f.png)

## Legacy Digital LOA Manager[​](#legacy-digital-loa-manager "Direct link to Legacy Digital LOA Manager")

If you are an **A-side** partner initiating a Cross Connect and requesting a Digital LOA from a Z-side partner, follow these steps:

The **Z-side** partner receives the request and either approves or rejects it. In some cases, the Z-side may also be required to sign and upload a physical LOA. If you are a Z-side partner creating a Digital LOA, see Creating a Digital Letter of Authorization

1. Sign In to the [Customer Portal](https://portal.equinix.com/).

2. Go to the *Orders and Tickets* menu and select **Digital LOA Manager**.

   ![](https://docs.equinix.com/assets/images/xc-ecp-digital-loa-c65754e32820848afaa287567b16da72.png)

3. When prompted, click **No, Thank You** to use the legacy experience.

### Request LOA (A-side)[​](#request-loa-a-side "Direct link to Request LOA (A-side)")

1. Look for the *Request LOA (A-side)* card and click **Request LOA**.

   ![](https://docs.equinix.com/assets/images/xc-loa-manager-request-a59a00b36433282a12ca319736a65e7b.png)

   ![](https://docs.equinix.com/assets/images/legacy-request-DLOA-ae368fd5dde191de025a48d78d31a710.png)

2. Choose an A-side IBX and a Z-side partner from the drop-down lists.

3. (*Optional*) If your Z-side partner isn’t listed, select **Add a New Partner** and enter their name.

   ![](https://docs.equinix.com/assets/images/xc-loa-request-add-zside-partner-c209e5f3373348189fab2c595608d38c.png)

4. Type the new company name in the *Z-side Partner Name* field.

   ![](https://docs.equinix.com/assets/images/xc-loa-request-add-zside-name-fe16aba83558a5827d2db1bf07649937.png)

5. Enter any *Additional Details* that might be helpful for your Z-side partner. For example, the type of connection and connector type, and when it's needed.

   * Click **Next**.

6. In the *Z-side Contact List* section, enter the address for your Z-side Contact Email.

7. To add one or more additional Z-side contacts, click **Add additional email**s.

   ![](https://docs.equinix.com/assets/images/xc-loa-add-email-zside-a77c8f0b368ddb2b01eadc62db309cd1.png)

8. Click **Next**.

9. In *Review Your Digital LOA Details*, verify that the *Z-side Connection Details* and *Contact Information* sections are correct.

   To edit this information, hover over the blue progress bar at the top of the page. In the drop-down list, click *Prepare LOA Request* or *Prepare LOA Contacts* to return to the previous step and make your changes.

   ![](https://docs.equinix.com/assets/images/xc-loa-progress-request-review-042be494a35aa8e887add9aca98dfb8b.png)

10. Click **Next**. A confirmation message is displayed with a brief survey.

    ![](https://docs.equinix.com/assets/images/xc-loa-request-summary-5e4bc809ab6463aae8c6b905ff2035a0.png)

    Your Z-side contact receives email that includes your request to connect as an A-side partner, and a link to the Digital LOA Manager to create the new LOA.

11. A blue progress bar is displayed across the top of the page during the LOA request process. At any time, you can hover over the bar to view a drop-down list showing your current step and overall progress.

    A check mark shows that you completed the previous page, *Prepare LOA Request*. To return to that step and make edits, click **Prepare LOA Request** in the drop-down list.

    ![](https://docs.equinix.com/assets/images/xc-loa-progress-bar-request-819cc51ef4a1f99b23117a21178a59d4.png)