# Notifications During its lifecycle, each Digital LOA sends notifications to users. The notifications depend on which Digital LOA Manager you use. ## New Digital LOA Manager[​](#new-digital-loa-manager "Direct link to New Digital LOA Manager") All notifications are sent from `noreply@equinix.com` and are addressed to "Dear Equinix Customer". Each one arrives under one of four subject lines: | Subject | Sent to | What it means | | ---------------------------------- | ------------------- | ----------------------------------------------------------------------------------------------------------- | | Digital LOA Requested | Issuer | Someone is requesting a Digital LOA from you. It contains no LOA and no connection details. | | Digital LOA Issued | Issuer or requestor | A Digital LOA was issued. See [Digital LOA Issued messages](#digital-loa-issued-messages). | | Digital LOA Authorization Required | Issuer | A requestor accepted a Digital LOA that you issued, and you must confirm that they are the right recipient. | | Digital LOA Cancelled | Both parties | The Digital LOA was cancelled and can no longer be used to place a connection. | Each notification contains the Digital LOA name, UUID, authorization level, and product type. Notifications about a live Digital LOA also contain the expiration date and time (UTC) and the connection details. A notification sent to ask someone to accept or verify a Digital LOA does not include connection details. The counterparty has not agreed to anything yet, and the details identify physical infrastructure inside the IBX. The details appear once the Digital LOA is live. ### Digital LOA Issued messages[​](#digital-loa-issued-messages "Direct link to Digital LOA Issued messages") The *Digital LOA Issued* subject is used for four different messages: | Message | Sent to | Content | | ---------------- | ----------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- | | Invitation | A counterparty that has not yet been confirmed | Asks the recipient to verify their identity by using the **Verify Your Identity** link. Contains no connection details. | | Ready for use | The requestor, once the Digital LOA is live | Contains the full connection details, a note about reuse or reserved ports, and the Digital LOA letter as a PDF attachment. | | Issuer copy | The issuer | A copy of the Digital LOA for the issuer's records, with the full connection details. | | Request accepted | The requestor, when the issuer authorizes a request that the requestor raised | Same as the ready-for-use message. | ### Notifications when you issue a Digital LOA[​](#notifications-when-you-issue-a-digital-loa "Direct link to Notifications when you issue a Digital LOA") When the Digital LOA is created | Situation | Issuer receives | Requestor receives | | --------------------------------------------------------------- | --------------- | ---------------------------------------------------------------------------------------- | | New partner, organization and email confirmed | Issuer copy | Invitation | | Existing partner, organization and email confirmed | Issuer copy | Ready for use. The Digital LOA is approved automatically, so there is nothing to accept. | | Organization confirmed, but email not confirmed or not provided | Nothing | Nothing. Use **Copy Link** to share the link with the requestor directly. | | Organization not identified | Nothing | Nothing. Use **Copy Link** to share the link with the requestor directly. | When the requestor accepts | Situation | Issuer receives | Requestor receives | | -------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------ | ------------------------------------------ | | The Digital LOA is complete | A notification that the requestor accepted | Ready for use, with the Digital LOA letter | | A second confirmation is needed because the requestor's organization could not be identified | Digital LOA Authorization Required, with an **Authorize the Digital LOA** link | Ready for use | ### Notifications when you request a Digital LOA[​](#notifications-when-you-request-a-digital-loa "Direct link to Notifications when you request a Digital LOA") | When | Issuer receives | Requestor receives | | --------------------------------- | --------------------- | ------------------------------------------ | | The request is submitted | Digital LOA Requested | Nothing | | The issuer authorizes the request | Issuer copy | Ready for use, with the Digital LOA letter | ### Notifications for other actions[​](#notifications-for-other-actions "Direct link to Notifications for other actions") | Action | Issuer receives | Requestor receives | | ----------------------------------- | --------------------------- | ---------------------- | | Resend, issuer-first Digital LOA | Nothing | The invitation again | | Resend, requestor-first Digital LOA | Digital LOA Requested again | Nothing | | Amend, issuer-first Digital LOA | An update notification | An update notification | | Amend, requestor-first Digital LOA | An update notification | Nothing | | Cancel | Digital LOA Cancelled | Digital LOA Cancelled | | Expiry | An expiry notification | An expiry notification | Resend sends a notification only to the party that the Digital LOA is waiting on. ### Connection details by authorization level[​](#connection-details-by-authorization-level "Direct link to Connection details by authorization level") Notifications about a live Digital LOA show connection details and a note that depend on the authorization level. | Authorization level | Connection details | Note | | -------------------- | ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Patch Panel Port LOA | Patch panel, Port A, Port B (paired connector types only), connector type | The patch panel ports selected in the Digital LOA are reserved. | | Patch Panel LOA | Patch panel | Because the issuer authorized the Digital LOA at the patch panel level, you can reuse it to place future connections on the same patch panel, using available ports. | | Cage LOA | Cage Unique Space ID | Because the issuer authorized the Digital LOA at the cage level, you can reuse it to place future connections within the same cage, using different patch panels and available ports. | ### Digital LOA letter[​](#digital-loa-letter "Direct link to Digital LOA letter") The ready-for-use message includes the Digital LOA letter as a PDF attachment. The letter states which organization authorizes which other organization to order a physical connection to its demarcations at the IBX, and the date on which the authorization expires. It does not obligate the issuer to pay for any costs related to the connection. The issuer can decommission the connection at any time by notifying Equinix directly. Cancellation notifications do not include the attachment. > **Note** > > The cancellation notification identifies the Digital LOA by its UUID. Use the UUID to find the Digital LOA in your inventory. ## Legacy Digital LOA Manager[​](#legacy-digital-loa-manager "Direct link to Legacy Digital LOA Manager") During its lifecycle, each Digital LOA sends notifications to users. During Digital LOA creation, when the status is set as `Ready for use`, notifications are sent for: * **A-side partners** – To confirm that the Digital LOA was created, and description of how to use the Digital LOA in Cross Connects ordering. * **Z-side partners** – To confirm that the Digital LOA was sent to the A-side user, and for archive purposes. During Digital LOA creation, when the status is set as `Pending Requestor Acceptance`, notifications are sent for: * **A-side partners** – To start the authentication process. * **Z-side partners** – To approve the A-side authentication. * **A-side and Z-side partners** – When the Digital LOA is set to `Ready for use` after a successful authentication process. ### Notifications for Z-side Users[​](#notifications-for-z-side-users "Direct link to Notifications for Z-side Users") Z-side users receive these types of notifications. * LOA is now `Ready for Use` – A confirmation email that includes an attached PDF of the Digital LOA. This email can be saved for archiving purposes. * LOA `Awaiting for Authorization` – A confirmation email that contains information gathered from the A-side customer during Digital LOA creation, which must be verified in the Customer Portal. This includes: * A-side partner name provided by Z-side (you): Company name * A-side partner email provided by Z-side (you): `` * Verified A-side partner name: Company name * Verified A-side partner email: `` This email includes the link to the Customer Portal that sets the Digital LOA to `Ready for use` status. ### Notifications for A-side Users[​](#notifications-for-a-side-users "Direct link to Notifications for A-side Users") A-side users receive these types of notifications. * LOA is now `Ready for Use` – A confirmation email that the Digital LOA was prepared and is ready to use for creating an order. A description about how to use the LOA is included. > **Note** > > The patch panel ports listed in the Digital LOA PDF are reserved specifically for use with that LOA. To access these ports during the Cross Connect ordering process, the PDF must be uploaded in the Z-side Details section of the order form. Once uploaded, the reserved Z-side asset details, including the ports and IBX details, will be automatically populated. If the document is not uploaded, these reserved ports will not be visible or selectable during ordering. * LOA Awaiting for Authorization – Confirmation email that the Digital LOA was prepared. However, before being used, the Digital LOA must be authenticated by a Customer Portal login. This email includes a link to the Customer Portal that is used to gather data about a user. This data can be applied during the Cross Connects ordering process.