Notifications

During its lifecycle, each Digital LOA sends notifications to users. The notifications depend on which Digital LOA Manager you use.

New Digital LOA Manager

All notifications are sent from noreply@equinix.com and are addressed to "Dear Equinix Customer". Each one arrives under one of four subject lines:

Subject	Sent to	What it means
Digital LOA Requested	Issuer	Someone is requesting a Digital LOA from you. It contains no LOA and no connection details.
Digital LOA Issued	Issuer or requestor	A Digital LOA was issued. See Digital LOA Issued messages.
Digital LOA Authorization Required	Issuer	A requestor accepted a Digital LOA that you issued, and you must confirm that they are the right recipient.
Digital LOA Cancelled	Both parties	The Digital LOA was cancelled and can no longer be used to place a connection.

Each notification contains the Digital LOA name, UUID, authorization level, and product type. Notifications about a live Digital LOA also contain the expiration date and time (UTC) and the connection details.

A notification sent to ask someone to accept or verify a Digital LOA does not include connection details. The counterparty has not agreed to anything yet, and the details identify physical infrastructure inside the IBX. The details appear once the Digital LOA is live.

Digital LOA Issued messages

The Digital LOA Issued subject is used for four different messages:

Message	Sent to	Content
Invitation	A counterparty that has not yet been confirmed	Asks the recipient to verify their identity by using the Verify Your Identity link. Contains no connection details.
Ready for use	The requestor, once the Digital LOA is live	Contains the full connection details, a note about reuse or reserved ports, and the Digital LOA letter as a PDF attachment.
Issuer copy	The issuer	A copy of the Digital LOA for the issuer's records, with the full connection details.
Request accepted	The requestor, when the issuer authorizes a request that the requestor raised	Same as the ready-for-use message.

Notifications when you issue a Digital LOA

When the Digital LOA is created

Situation	Issuer receives	Requestor receives
New partner, organization and email confirmed	Issuer copy	Invitation
Existing partner, organization and email confirmed	Issuer copy	Ready for use. The Digital LOA is approved automatically, so there is nothing to accept.
Organization confirmed, but email not confirmed or not provided	Nothing	Nothing. Use Copy Link to share the link with the requestor directly.
Organization not identified	Nothing	Nothing. Use Copy Link to share the link with the requestor directly.

When the requestor accepts

Situation	Issuer receives	Requestor receives
The Digital LOA is complete	A notification that the requestor accepted	Ready for use, with the Digital LOA letter
A second confirmation is needed because the requestor's organization could not be identified	Digital LOA Authorization Required, with an Authorize the Digital LOA link	Ready for use

Notifications when you request a Digital LOA

When	Issuer receives	Requestor receives
The request is submitted	Digital LOA Requested	Nothing
The issuer authorizes the request	Issuer copy	Ready for use, with the Digital LOA letter

Notifications for other actions

Action	Issuer receives	Requestor receives
Resend, issuer-first Digital LOA	Nothing	The invitation again
Resend, requestor-first Digital LOA	Digital LOA Requested again	Nothing
Amend, issuer-first Digital LOA	An update notification	An update notification
Amend, requestor-first Digital LOA	An update notification	Nothing
Cancel	Digital LOA Cancelled	Digital LOA Cancelled
Expiry	An expiry notification	An expiry notification

Resend sends a notification only to the party that the Digital LOA is waiting on.

Connection details by authorization level

Notifications about a live Digital LOA show connection details and a note that depend on the authorization level.

Authorization level	Connection details	Note
Patch Panel Port LOA	Patch panel, Port A, Port B (paired connector types only), connector type	The patch panel ports selected in the Digital LOA are reserved.
Patch Panel LOA	Patch panel	Because the issuer authorized the Digital LOA at the patch panel level, you can reuse it to place future connections on the same patch panel, using available ports.
Cage LOA	Cage Unique Space ID	Because the issuer authorized the Digital LOA at the cage level, you can reuse it to place future connections within the same cage, using different patch panels and available ports.

Digital LOA letter

The ready-for-use message includes the Digital LOA letter as a PDF attachment. The letter states which organization authorizes which other organization to order a physical connection to its demarcations at the IBX, and the date on which the authorization expires. It does not obligate the issuer to pay for any costs related to the connection. The issuer can decommission the connection at any time by notifying Equinix directly.

Cancellation notifications do not include the attachment.

note

The cancellation notification identifies the Digital LOA by its UUID. Use the UUID to find the Digital LOA in your inventory.

Legacy Digital LOA Manager

During its lifecycle, each Digital LOA sends notifications to users.

During Digital LOA creation, when the status is set as Ready for use, notifications are sent for:

• A-side partners – To confirm that the Digital LOA was created, and description of how to use the Digital LOA in Cross Connects ordering.
• Z-side partners – To confirm that the Digital LOA was sent to the A-side user, and for archive purposes.

During Digital LOA creation, when the status is set as Pending Requestor Acceptance, notifications are sent for:

• A-side partners – To start the authentication process.
• Z-side partners – To approve the A-side authentication.
• A-side and Z-side partners – When the Digital LOA is set to Ready for use after a successful authentication process.

Notifications for Z-side Users

Z-side users receive these types of notifications.

• LOA is now Ready for Use – A confirmation email that includes an attached PDF of the Digital LOA. This email can be saved for archiving purposes.

• LOA Awaiting for Authorization – A confirmation email that contains information gathered from the A-side customer during Digital LOA creation, which must be verified in the Customer Portal. This includes:

  • A-side partner name provided by Z-side (you): Company name
  • A-side partner email provided by Z-side (you): <email@address.com>
  • Verified A-side partner name: Company name
  • Verified A-side partner email: <email@address.com>

  This email includes the link to the Customer Portal that sets the Digital LOA to Ready for use status.

Notifications for A-side Users

A-side users receive these types of notifications.

• LOA is now Ready for Use – A confirmation email that the Digital LOA was prepared and is ready to use for creating an order. A description about how to use the LOA is included.

  note

  The patch panel ports listed in the Digital LOA PDF are reserved specifically for use with that LOA. To access these ports during the Cross Connect ordering process, the PDF must be uploaded in the Z-side Details section of the order form. Once uploaded, the reserved Z-side asset details, including the ports and IBX details, will be automatically populated. If the document is not uploaded, these reserved ports will not be visible or selectable during ordering.

• LOA Awaiting for Authorization – Confirmation email that the Digital LOA was prepared. However, before being used, the Digital LOA must be authenticated by a Customer Portal login. This email includes a link to the Customer Portal that is used to gather data about a user. This data can be applied during the Cross Connects ordering process.