# Turn-up Call Request

Request a turn-up call to verify end-to-end connectivity and test virtual configurations after service provisioning.

A turn-up call is a verification service where Equinix technicians and network team members work together to:

* Check end-to-end connections for physical connectivity
* Test virtual configurations to ensure proper network functionality
* Validate that your newly provisioned services are working as expected

This service is typically requested after new service installations or significant configuration changes to ensure everything is functioning correctly.

## When to Request a Turn-up Call[​](#when-to-request-a-turn-up-call "Direct link to When to Request a Turn-up Call")

Consider requesting a turn-up call when you:

* Have newly provisioned interconnection services
* Recently completed cross-connect installations
* Made significant network configuration changes
* Need verification that connections are working end-to-end
* Want to ensure virtual configurations are properly tested

## Before Requesting a Turn-up Call[​](#before-requesting-a-turn-up-call "Direct link to Before Requesting a Turn-up Call")

* Ensure all physical installations are complete
* Have your network configurations ready
* Identify the technical personnel who will participate in the call
* Gather all relevant service IDs and connection details

## What to Expect During a Turn-up Call[​](#what-to-expect-during-a-turn-up-call "Direct link to What to Expect During a Turn-up Call")

* **IBX technicians** will physically verify connections and test hardware components
* **Network team** will validate virtual configurations and routing
* **You or your technical team** should be available to participate in testing

## How to Request a Turn-up Call[​](#how-to-request-a-turn-up-call "Direct link to How to Request a Turn-up Call")

1. Go to the [Customer Portal](https://portal.equinix.com/).

2. Select **Support** from the main navigation, then select *Open a Support Case*.

   ![Support panel with Open a Support Case highlighted](https://docs.equinix.com/assets/images/opening-ticket-support-menu-9d184c89acb72ebe4e18a57de88a04bc.png)

3. From the dropdown menu, select **Others** as the category.

4. Select **Turn-up Call Request** from the available options.

   ![Product list with Turn-up Call Request highlighted](https://docs.equinix.com/assets/images/TUC-b3a82c378937004a099bf5a47177ad12.png)

5. Select the Case Type and Product.

6. Review and acknowledge the pre-requisite steps.

   ![Turn-Up Call Pre-requisite window](https://docs.equinix.com/assets/images/TUC-popup-42625dfbcf02f1cd99a0ecd992530e99.png)

7. Click *Schedule Turn-Up Call Request* to choose your preferred time slot.

   ![Schedule Turn Up Call Request window](https://docs.equinix.com/assets/images/TUC-schedule-07364d57360f256f6e5e8e5ed4d4aa3f.png)

> **Note**
>
> Time Slots selected are subject to availability.

8. Let us know if someone from your team will be on-site during the testing by selecting *Yes* or *No*.

9. Let us know if your request is urgent by selecting *Yes* or *No*.

10. Submit the request and wait for confirmation from the Equinix team.

> **Tip**
>
> Schedule turn-up calls during your business hours when your technical team is available to participate in testing and troubleshooting if needed.

## How to Modify a Turn-up Call[​](#how-to-modify-a-turn-up-call "Direct link to How to Modify a Turn-up Call")

1. Go to the [Customer Portal](https://portal.equinix.com/).

2. Select **Support** from the main navigation, then select *Track Your Support Case*. This brings you to *Support Case History*.

3. Search by Case or Order Number, or apply filters to refine your search.

   ![Support Case History with a Turn Up Call case](https://docs.equinix.com/assets/images/order-history-7fea2ea1df6ed370636d63abd17fda82.png)

4. Select the Turn-up Call case you want to modify. Click *Modify* to make your changes. Attach any supporting files.

5. Save your changes.