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Termination Requests

Submit a termination request for an account, deployment, or product/service, by opening a support case.

  1. Log in to the Customer Portal.

  2. In the top-right corner of the interface, select Support.

  3. Select Open a Support Case from the dropdown menu.

  4. In the Product or Service field, select Account Support.

  5. Under the Case Type, choose one of the following options:

    • Full Account Termination – to terminate the entire customer account.
    • Full Deployment Termination – to terminate a specific deployment.
    • Product/Services Deinstall – to remove specific products or services.

  6. Complete all relevant fields.

  7. Specify the Preferred Termination Date:

    • The date must be between 90 and 365 days from the date of submission.
    • If a different termination date is required, include a justification in the Additional Details section.
note

If billing is outstanding, a quote may be sent. Termination activities will begin on the termination date, and billing will end then.

For full account or deployment terminations, a Customer Project Manager will assist with decommissioning.