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Termination Requests

Submit a termination request for an account, deployment, or product/service, by opening a support case.

  1. Sign In to the Customer Portal.

  2. Select Support from the main navigation, then select Open a Support Case.

  3. Under Select a Product or Service, select Account Support from the dropdown list.

  4. Under the Case Type, select one of the following options:

    • Full Account Termination to terminate the entire customer account.
    • Full Deployment Termination to terminate a specific deployment.
    • Product/Services Deinstall to remove specific products or services.

  5. Fill in the Account Name.

  6. Under Reason for Termination, browse the dropdown list and select the most appropriate reason. If you select Other, please provide additional details in the Termination Comments box.

  7. Specify the Preferred Termination Date:

    • The date must be between 90 and 365 days from the date of submission.
    • If a different termination date is required, you can select it using the date picker under Preferred Termination Date. Be sure to include a justification in the Additional Details section.
note

If billing is outstanding, a quote may be sent. Termination activities will begin on the termination date, and billing will end then.

For full account or deployment terminations, a Customer Project Manager will assist with decommissioning.