Request a Callback
Use the Request a Callback form to leave your contact details and someone from Equinix Support will call you.
To request a callback:
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Log in to the Customer Portal.
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Click ? Support in the upper-right corner of the page and choose Request a Callback.
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Enter your contact number and select the Reason to call:
- Existing Case - Enter or Search for the Case Number you want to be contacted about.
- Existing Order - Enter or Search for the Order Number you want to be contacted about.
- New Inquiry - Select a topic from the Select a Category drop-down. If no specific topics describe your request, use General Inquiry.
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Use the Description field to provide details about your issue.
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If you do not want the call to be recorded, use the Select this option if you do not want to be recorded checkbox.
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Click Send Request to submit the form. Equinix Support will call you shortly after you submit the request.