# Live 24/7 Chat Support

Equinix offers Live Chat Support 24 hours a day, seven days a week in the Customer Portal. Live Chat is a secure channel enabling you to connect quickly with our support team for real-time assistance.

> **Note**
>
> Live Chat is currently available in English only.

To access live chat:

1. Sign in to the [Customer Portal](https://portal.equinix.com/).

2. Select **Support** from the main navigation, then choose *Start a Live Chat* from the support menu.

   ![Support panel with Start a Live Chat highlighted](https://docs.equinix.com/assets/images/live-chat-menu-a3d9a213db745a5451f48c6531c1bc72.png)

3. Click **I agree** and **Confirm** to consent to the chat being recorded.

4. Click *Equinix Customer Support Live Chat* to begin the chat.

5. Choose whether to get help with an existing order or case number, or to start a new inquiry.

6. If you chose existing, enter the order number or case number along with a description of the issue.

Once you enter the required information, a live chat agent will join the chat. If an agent is not available, you will be entered into a queue for the next available agent.

Before the Live Chat begins, a chat disclaimer will appear and you will have the option to view the Privacy Statement.

Once the Live Chat ends, you will have the option to *Share Feedback* or *Save Transcript*.

> **Note**
>
> In instances of Live Chat downtime, open a support case via the Support page or call Customer Support.