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Portal Navigation Overview

Global Profile Header​

The Global Profile Header appears at the top of all the Customer Portal screens.

The bell icon shows Notification alerts. Clicking ? Support opens the Support Menu. The User Profile menu provides access your Customer Portal user settings.

To access user settings:

  1. Click your user profile icon. By default the icon is set to your initials.

  2. Click User Settings.

  3. The User Settings page opens on the Profile tab. The available settings tabs are:

  • Profile - Edit personal details and various forms of contact.
  • IBX Security - Edit forms of personal access.
  • Permissions - Ordering permissions and subscriptions granted.
  • Crisis Contact Management - Edit contact sources for physical or information security.
  • Notification Preferences - These are the notifications that will appear on your portal.
  • Interface Preferences - Edit your name and time appearance on your profile.
  • Privacy - Set up your privacy preferences.
  • Share - Set which user profiles are assigned permissions and displayed on the network.

Home Page​

To go to your Home page, click Home.

From the Home page, you can monitor information from your products and services in one place:

The dashboard displays various panels:

  • Quick links to products
  • Messages from Equinix
  • Your recent orders
  • Your support cases
  • Your notifications
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Your panels may vary, depending on your permissions.

For the Orders and Support panels, you can choose between two views — Summary View and List View.

To view more information, click View All.

To share your ideas or opinions about the Home dashboard, click Share Feedback and complete the short feedback form.

Once you've signed into the portal, you can access any of our products from the global navigation menu at the left by clicking on the product.

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Products shown with an eternal link icon beside the name are not IAM-enabled yet. These portals launch in a separate window. For more information, see Identity and Access Management.

Data Centers​

The Data Centers section of the navigation menu features Colocation products and services and Smart View.

Click Colocation to access:

  • Secure Cabinet and Secure Cabinet Express.
  • Colocation Orders and Tickets History.
  • Viewing your Install Base.
  • Cross Connects and the other physical Interconnection products.
  • Smart Hands services
  • Smart View

Under Order Data Center Products, you can order standardized Secure Cabinet Express cabinets, and/or modify an existing Secure Cabinet Express, Secure Cabinet, or Private Cage installation by increasing the draw cap, adding another circuit, or adding another cabinet to your deployment.

Under Order Interconnection Products, you can find guided ordering of Cross Connects, Metro Connects, and Fiber Connects based on your installed assets.

Under Schedule On-Site Services, you can access and order Smart Hands services. Smart Hands ordering includes: equipment, cabling, cage services, shipments, power services, and more. For more details, see Order Types.

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For the main Orders dashboard, select Colocation > Overview.

Click Smart View to access the Smart View dashboard.

Digital Services​

Under Digital Services, you can access and order Equinix's Digital Services and Networking products:

To plan your deployments, click Solution Builder. To estimate your Fabric pricing, click Fabric Pricing Calculator.

Company Management​

Equinix employs Role Based Access Control (RBAC) for its services, allowing administrators to define a resource hierarchy and assign permissions that propagate to child resources.

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Identity and Access Management appears in the global navigation menu only for IAM users.

Support​

Click Support Center to view, manage, or open a Support Case.

Tools​

The Tools section of the Customer Portal navigation provides links to many of the Observability services including:

Access and configure your settings for the Equinix API from the Developer Settings menu.

Connect with other Equinix users and providers from the Marketplace and the Equinix Community.

Learn about our IBXs and download their relevant technical specifications from IBX Technical Details

Tour Guide​

The "Tour Guide" feature shows you how the portal works and what you can do in it.

For the Tour Guide to function, you must have the following settings enabled.

  1. Sign in to the Customer Portal.

  2. Go to User Settings, then select the Privacy tab.

  3. Select both Essential Data and Functional and Analytics Data options.

The Tour Guide may play automatically the first time you use the portal. After that, if you want to see it again, you can launch tours at any time by selecting Tour Guide from the Support Menu in the upper right corner.