Videos

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• Customer Portal Overview (11:43 min)
• Using the Report Center (14:33 min)
• Scheduling a Work Visit to an IBX (16:32 min)
• Ordering Accessories for Your Cage/Cabinet (12:41 min)
• Viewing Your Install Base (Products, Assets, Accessories) (8:41 min)
• Scheduling Shipments To/From an IBX (16:14 min)
• Submitting a Trouble Ticket (3:50 min)
• Resetting Your Password (4:13 min)
• Viewing Your Billing History (6:53 min)
• New Billing History Experience (5:23 min)
• Types of User Roles (10:58 min)
• Creating a New User (15:06 min)
• Assigning User Permissions (6:54 min)
• Deactivating and Terminating User Accounts (6:49 min)
• Overview for Reseller Admins (8:49 min)
• Overview for Administrators (7:15 min)

Tips and Tricks

• Overview for Users
• Deactivating and Terminating Users
• User Notification Permissions and Preferences
• Creating User Templates
• Orders Scorecard Dashboard and Global Search
• Message Center
• Granting Physical Access and Hand Scans
• Adding Customer Reference Numbers to Orders
• Adding Providers and LOAs to Cross Connect Orders
• Using the Customer Portal Mobile App

APIs

• Create a Cage Clean-Up on Smart Hands Order (3:56 min)
• Creating an Unlisted Smart Hands Order (3:45 min)
• Creating an Inbound Shipment Order (3:29 min)
• Creating an Outbound Shipment Order (3:58 min)
• Creating a Trouble Ticket (4:29 min)