Inventory

Inventory contains all the available assets for you, resellers, channel partners and/or end customers. Asset visibility is based on the Customer Organization you belong to.

note

Only Company Administrators will have access to view assets in the Inventory.

Inventory differs from Install Base because Inventory displays both your and your End Customer’s assets in a single location. Also, you can view assets of all statuses, not just Active assets.

note

All assets will be displayed regardless of status except for Inactive assets with a Deinstall Date greater than 12 months.

Viewing Your Inventory

1. Sign in to the Customer Portal.

2. From the global navigation menu on the left, go to the Manage section.

   • Select Inventory. This opens a secondary navigation panel that displays all available assets, organized by product type.

   

3. From the secondary navigation panel, select a product category (or All) to view a full list of all assets.

   

Inventory Navigation

Side Navigation Menu

Inventory includes a side navigation menu that lets you switch between items. The currently selected item is marked with a blue bar. Expand a product category to view more product types. Select All to display all assets within the selected Product Category.

Asset List

The asset list displays information about each asset:

• Asset Name/Number - Name of the Asset and the Asset Number.
• Location - The IBX code where the asset is located.
• Serial Number - The serial number of the asset.
• Account Number - The Billing Account number which is being billed/invoiced for the asset.
• Order Number - The sales order number which created the asset.
• Installed On - The date and time when the asset was installed or when it was added to your assets.
• Status - The status of the Asset.

Selecting an individual asset will show the detailed view of that specific asset.

Filters

Inventory can be filtered by:

• Status - The current asset status. It can be one of the following:

  • Active
  • De-install Pending
  • Inactive
  • Soft-Disconnect

• Metro - Dynamic list of Metros where your assets are located.

• IBX - Dynamic list of IBXs where your assets are located.

• Account Number - Dynamic list of Billing Account Numbers available to you.

• Asset/Product Filter - Dynamic list of Assets and Products. This filter is enabled only when All is selected.

  

  

Search

You can also search the Inventory data by:

• Account Number
• Asset/Serial Number
• Cable ID
• Carrier Circuit ID
• Reference Number
• Sales Order Number