# About the Customer Portal

<!-- -->

Using your computer or mobile device, the Equinix Customer Portal allows you to:

* Place orders for data center products
* Schedule services
* Track order status
* Run reports
* View account information and invoices
* Manage your users and services
* Submit a Support Case
* Schedule a visit to an IBX
* View your notifications

[Get in touch with us](https://www.equinix.com/contact-us/customer-support/) to join the Equinix Customer Portal.

* Customer Portal Sign In: [portal.equinix.com](https://portal.equinix.com/) - requires username and password.
* Customer Portal Help: [portal.equinix.com/help](https://portal.equinix.com/help) - requires username and password.

## Equinix Customer Portal Mobile App[​](#equinix-customer-portal-mobile-app "Direct link to Equinix Customer Portal Mobile App")

In the mobile app, you can perform many of the functions of the Customer Portal, including:

* Check notifications
* Submit a Smart Hands order
* Submit a Support Case
* View IBX addresses and operating hours
* Schedule and track shipments to/from an IBX
* Schedule work visits and conference rooms
* Modify or reopen an order
* Run selected reports
* Check into an IBX
* Manage IBX Access
* Access your QR code
* Give feedback to Equinix

Get the Equinix Customer Portal app on your mobile phone or tablet:

* [Apple Store](https://apps.apple.com/us/app/equinix-customer-portal/id571598183)
* [Google Play](https://play.google.com/store/apps/details?id=com.equinix.ecp.main)