Digital Signatures

The Digital signature feature, available to select Equinix accounts, allows authorized users of signature-required accounts to electronically sign Cross Connect orders. This simplifies the approval process and removes the need for physical signatures.

When placing Cross Connect orders through the Customer Portal, eligible users can sign digitally using Adobe e-Sign, which is the supported digital signature method.

• E-Sign – Users complete the signing process for a quote by entering their digital signature on the digital document. This is the default option for digital signatures.
• Wet-Sign – Users complete the signing process of a quote by downloading and printing the quote, physically signing it, and uploading the quote for submission.

Options for Signing Cross Connects Orders

When users submit an order through the Customer Portal for Cross Connects, they enter details into the online form and complete the Pricing Approval Signature section.

The following choices for approval signatures are available:

• I will sign – Generates and sends the digital signature request email to the user’s email address.

  

  The e-Sign option is the default. However, for a wet signature, choose Print, sign and upload from the Adobe e-Sign Service link Options drop-down list, and click Wet Sign.

  

• Someone else will sign – Generates and sends the digital signature request email to the address that the user enters in the email field.

  The e-Sign option is the default. However, for a wet signature, choose Print, sign and upload from the Adobe e-Sign Service link Options drop-down list, and click Wet Sign.

• Request Account Support – Generates an order to the Service Desk for follow-up from Equinix Customer Support.

Port Reservation

Each order placed with a digital signature is valid for 7 days. During this period, the ports are reserved for 7 days after the order is placed. If the quote is not signed within 7 days, the order is cancelled, and the reserved ports are released.

Scheduling

For orders placed with digital signatures, the only schedule option available is Equinix Standard Schedule.

Eligible Cross Connects Orders

Digital signatures are available for the following types of Cross Connects orders:

• Standard Cross Connects
• Multiple Standard Cross Connects in one single order
• Intra-Customer Cross Connects
• Extended Cross Connects / Extended Fiber Connect
• Fiber Cross Connects

note

Some Cross Connects orders are not eligible:

• Digital signatures for Deinstall Cross Connects orders are not enabled.
• Digital signatures for Expedite and Z-Side New Provider orders are not enabled.

Ineligible Accounts

Digital signatures are not available for Equinix accounts from the following countries, due to corporate and Legal reasons:

• India
• Japan
• Korea
• Poland
• Turkey
• Bulgaria

Digital signatures are not available for certain Equinix accounts due to corporate and legal restrictions:

• Masked data accounts
• Customers of Equinix resellers