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Request a Digital Letter of Authorization

A Digital Letter of Authorization (LOA) is a digital document which replaces letters of authorization that were created manually. Currently, you can create a Digital LOA to support the Cross Connects ordering process.

The Digital LOA Manager (DiLOA) enables the A-side user to contact a potential Z-side partner to request an LOA for a new connection. The Z-side partner receives the email request with a link to launch the Digital LOA Manager. By clicking this link, the Z-side partner can complete the LOA request for the new connection.

Consider the following:

  • The a-side partner ordered the connection and pays for it, seeking to create a connection inside an IBX data center.

  • The z-side partner creates a Letter of Authorization (LOA) and authorizes the use of the assets needed to establish the connection between the z-side partner and the a-side partner.

  • An LOA must be generated and approved before a Cross Connect connection can be created.

This document is for a-side partners requesting a Digital LOA. If you are a z-side partner creating a Digital LOA, see Creating a Digital Letter of Authorization

Requesting an Digital LOA​

  1. Sign In to the Customer Portal.

  2. From the Orders and Tickets menu, choose Digital LOA Manager.

  3. In the Digital LOA Manager, in the View LOA (A-side) card, click Request LOA.

Partner Selection​

  1. Choose an A-side IBX and a Z-side Partner from the drop-down lists.

    1. (Optional) If your Z-side partner is not included in the drop-down list, choose Add a New Partner.

    2. Type the new company name in the Z-side Partner Name field.

  2. Enter any Additional Details that might be helpful for your Z-side partner. For example, the type of connection and connector type, and when it's needed.

  3. Click Next.

Contact Details​

note

A blue bar is displayed across the top of the page. Mouse over the bar to view a drop-down list that shows your progress in requesting the LOA.

A check mark shows that you completed the previous page, Prepare LOA Request. To return to the previous page to make edits, click Prepare LOA Request.

  1. In the Z-side Contact List section, enter the address for your Z-side Contact Email.

  2. To add one or more additional Z-side contacts, click Add additional emails.

  3. Click Next.

Review Details​

  1. In Review Your Digital LOA Details, verify that the Z-side Connection Details and Contact Information sections are correct.

    To edit this information, you can click the pencil in the form, or mouse over the blue progress bar at the top of the page. In the drop-down list, click Prepare LOA Request or Prepare LOA Contacts to return to the previous pages to make edits.

  2. Click Next. A confirmation message is displayed with a brief survey.

Your Z-side contact receives email that includes your request to connect as an A-side partner, and a link to the Digital LOA Manager to create the new LOA.