Notifications

During its lifecycle, each Digital LOA sends notifications to users.

During Digital LOA creation, when the status is set as Ready for use, notifications are sent for:

• A-side partners – To confirm that the Digital LOA was created, and description of how to use the Digital LOA in Cross Connects ordering.
• Z-side partners – To confirm that the Digital LOA was sent to the A-side user, and for archive purposes.

During Digital LOA creation, when the status is set as Pending Requestor Acceptance, notifications are sent for:

• A-side partners – To start the authentication process.
• Z-side partners – To approve the A-side authentication.
• A-side and Z-side partners – When the Digital LOA is set to Ready for use after a successful authentication process.

Notifications for Z-side Users

Z-side users receive these types of notifications.

• LOA is now Ready for Use – A confirmation email that includes an attached PDF of the Digital LOA. This email can be saved for archiving purposes.

• LOA Awaiting for Authorization – A confirmation email that contains information gathered from the A-side customer during Digital LOA creation, which must be verified in the Customer Portal. This includes:

  • A-side partner name provided by Z-side (you): Company name
  • A-side partner email provided by Z-side (you): <email@address.com>
  • Verified A-side partner name: Company name
  • Verified A-side partner email: <email@address.com>

  This email includes the link to the Customer Portal that sets the Digital LOA to Ready for use status.

Notifications for A-side Users

A-side users receive these types of notifications.

• LOA is now Ready for Use – A confirmation email that the Digital LOA was prepared and is ready to use for creating an order. A description about how to use the LOA is included. For more information on ordering the Cross Connect, see Order Cross Connects with an LOA.

  note

  The patch panel ports listed in the Digital LOA PDF are reserved specifically for use with that LOA. To access these ports during the Cross Connect ordering process, the PDF must be uploaded in the Z-side Details section of the order form. Once uploaded, the reserved Z-side asset details, including the ports and IBX details, will be automatically populated. If the document is not uploaded, these reserved ports will not be visible or selectable during ordering.

• LOA Awaiting for Authorization – Confirmation email that the Digital LOA was prepared. However, before being used, the Digital LOA must be authenticated by a Customer Portal login. This email includes a link to the Customer Portal that is used to gather data about a user. This data can be applied during the Cross Connects ordering process.