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Responding to 'Action Required' Items

If your order is in Action Required status, Equinix needs information or approval from you. For example, the technician may have questions about the work, or Equinix may have proposed a different scheduled date/time for the work.

Important: In some cases, your action may be required by a certain date/time (which is specified in the order's Activity Timeline or the notification you received). If you do not respond within that time period, the order may be cancelled.

Use any of the following ways to find orders that need your attention:

  • Click the Action Required tab on the Orders and Tickets History screen.

  • Click the Notifications bell in the Customer Portal to see your action-item notifications. Items with a Respond By date are shown in red:

  • Check the Message Center on the Colocation Dashboard. Respond By dates are shown in red:

To respond to an Action Required item from the Notifications list or the Message Center, click on the item.

To respond to an item from the Orders and Tickets History screen:

  1. Hover over the Action Required status until it changes to Respond.

  2. Click Respond, enter the requested information, and submit it.

note

Only the ordering contact or the Technical Contact can respond to an Action Required item.