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Asset Tagging

Asset tagging enables resellers to add, edit and access end-customer information at the asset level, for cabinets.

Only Reseller Company Admin users have access to this functionality. For general information about reseller capabilities, see Resellers and Reseller Administrators.

Tagging a Cabinet​

Tagging a cabinet to an End User indicates that all assets within the cabinet belong to that End User and will be billed accordingly.

  1. Log in to Customer Portal as a Reseller Company Admin.

  2. From the navigation menu, click Inventory. You will see a full list of assets.

  3. Select Colocation, > Cabinets.

  4. Select the cabinet you wish to tag. Either:

    • Click on it to load the Cabinet Asset Details.

    • In the Actions column, click the ....

  5. Click Add or Select an End Customer. A list of End Customers will be displayed for you to tag the Cabinet.

  6. There are four options for you to tag your cabinet.

    • Do not identify – for privacy reasons, some End Customers should not be identified (e.g. military and government).

    • Select an End Customer from Equinix Database – search and select from a list of existing End Customers that you have already created within Equinix.

    • Select an End Customer from External Database – if the End Customer does not exist within our database, you can search and select from an external list of commercial entities. This list is a comprehensive list of existing commercial entities for each country.

    • Add your own End Customer – Lastly, if you cannot find the End Customer, you can create your own.

    note

    Only one End Customer can be selected.

  7. Click Submit.

note

It takes 30-60 minutes for data to sync. After tagging, you will see a Pending status in the End Customer field for the asset.

When the Cabinet is tagged to an End Customer, the End Customer will be displayed in the Account Number/End Customer column. End Customer will also be displayed in Asset Details.

Changing an Asset Tag​

  1. Log in to Customer Portal as a Reseller Company Admin.

  2. From the navigation menu, click Inventory. You will see a full list of assets.

  3. Select Colocation, > Cabinets.

  4. Select the cabinet you wish to change the tag of. Click on it to load the Cabinet Asset Details.

  5. Click Modify. Select Edit Details.

    A list of End Customers will be displayed for you to tag the Cabinet.

  6. Select a new End Customer and click Submit.

Confirming an Asset Tag​

To ensure that Assets are tagged correctly, you can confirm the tags.

  1. Log in to Customer Portal as a Reseller Company Admin.

  2. From the navigation menu, click Inventory. You will see a full list of assets.

  3. Select Colocation, > Cabinets.

  4. Select the cabinet you wish to review the tag of. Click on it to load the Cabinet Asset Details.

  5. Click Correct if the asset is tagged correctly.

  6. Otherwise, clicking on Modify will allow you to edit the Asset Tagging.

Removing an Asset Tag​

  1. Log in to Customer Portal as a Reseller Company Admin.

  2. From the navigation menu, click Inventory. You will see a full list of assets.

  3. Select Colocation, > Cabinets.

  4. Select the cabinet you want to remove the tag from. Click on it to load the Cabinet Asset Details.

  5. Click Modify. Select Remove end customer.

  6. A confirmation box will appear, click Remove.