# The Colocation Dashboard The main dashboard opens when you sign into the [Customer Portal](https://portal.equinix.com/). The dashboard is customized for you, based on your user role and permissions. > **Tip** > > To open the dashboard from other parts of the Customer Portal, use the global navigation menu and select *Colocation* > *Overview*. ## Orders Dashboard[​](#orders-dashboard "Direct link to Orders Dashboard") The *Orders* dashboard shows the most recent orders submitted from: * the portal * the [mobile app](https://docs.equinix.com/customer-portal.md#equinix-customer-portal-mobile-app) * the [Global Service Desk](https://www.equinix.com/contact-us/customer-support), * the Customer Success Managers (CSMs), etc. ![Orders Dashboard](https://docs.equinix.com/assets/images/ecp-dashboard-bdecfdc8d56af116bcf89d3339ad904f.png) The infographic shows statistics for the last 200 orders. The donut chart is segmented into multiple categories such as Cross Connect, Smart Hands, and Shipments. Hover over a segment to see the category name, or click a segment to display the recent orders/tickets for that category. Next to the chart, the orders are segmented into categories for Order Received, In Progress, Pending Action Required, and Completed. Click one of these tiles to display the recent orders/tickets for that category. You can also filter the list by Ordering Contact and IBX data center, and you can sort the list by order number, type, or created date. Click **View All Orders** at the bottom to go to your [Orders and Tickets History](https://docs.equinix.com/colocation/managing-orders/orders-tickets-history.md). ## Support Center[​](#support-center "Direct link to Support Center") ![Support Center tile](https://docs.equinix.com/assets/images/ecp-support-center-tile-ea6985a7c5e8127aa1b1c916ecf9132f.png) This tile gives you quick access to your support cases. For more on this, see [Support Center](https://docs.equinix.com/customer-support.md). ## Message Center[​](#message-center "Direct link to Message Center") The Message Center in the side panel gives you quick access to your messages from Equinix, your recently generated reports, and your recent notifications from Equinix. The Message Center has 3 tabs: ### Pending[​](#pending "Direct link to Pending") ![Message Center Pending tab](https://docs.equinix.com/assets/images/ecp-message-center-pending-9ebc5a4f8e615e6761656ab423e04cb5.png) * Messages – Shows order-related messages from Equinix that require a response. Click a message to open a window where you can respond. Once a response is entered, the message notification is removed from the Message Center. Only the Ordering contact or Technical contact can respond to these messages. * Orders On Hold – Shows your orders on Post Initial Install hold. Click an event to go to the *Orders and Tickets History* page. Then hover the mouse over the *Action Required* indicator in the Status column and click **Respond**. Only the Ordering contact or Technical contact can respond to these events. * Storage Items –  Shows any unannounced shipments awaiting your acceptance or rejection. Click an item to go to the *Unannounced Shipments* screen. Requires Shipment permissions. See [Unannounced Shipments to an IBX](https://docs.equinix.com/smart-hands/shipping-receiving/sh-unannounced-shipments.md). * User Registrations – (For administrators only) Shows user accounts awaiting your approval. After you've invited a new user to the portal, and once the user has accepted the invitation and completed their registration, the user registration awaits your approval. Click to go to the *User Management* screen and view the accounts that are `Pending Approval`. Click the options menu at the end of the row and select an option to approve or reject the user registration. Once an action is taken, the event is removed from the Message Center, and the user's status is updated. > **Tip** > > You can also approve/reject user registrations in bulk. See [Managing Invitations](https://docs.equinix.com/iam/user-management/invite-users.md#managing-invitations). ### Notifications[​](#notifications "Direct link to Notifications") The *Notifications* tab shows your recent notifications (for the last 30 days), categorized by type: IBX notifications, network notifications, order notifications, and more. Click an item to go to the Notification Center. ![Message Center Notifications tab](https://docs.equinix.com/assets/images/ecp-message-center-notifications-3ccde5fc92641f881c89e9778939ecf3.png) For more information, see [Notification Center](https://docs.equinix.com/incidents-notifications/notifications/ecp-notification-center.md). > **Tip** > > You can also click the bell in the Customer Portal header to quickly access notifications that require action. ### Reports[​](#reports "Direct link to Reports") The *Reports* tab shows your recently generated reports. Reports are generated via the Report Center and appear in the Reports tab for 7 days. Click the download icon to save the report to your local device. You can also click **View All** to go to Reports Center. ![Message Center Reports tab](https://docs.equinix.com/assets/images/ecp-message-center-reports-facd461ea4dcbf0858e3e62700b589a8.png) For more about reports, see [Report Center](https://docs.equinix.com/observability/reports/ecp-reports.md). ## Saved Orders in Shopping Cart[​](#saved-orders-in-shopping-cart "Direct link to Saved Orders in Shopping Cart") When creating a new order, if you save the order instead of submitting it, it goes to your shopping cart. To see your saved/draft orders, click the shopping cart in the upper-right corner of the portal window. The number on the cart indicates the number of saved orders in your cart. From the shopping cart, you can either delete the draft order, or edit it and submit it. > **Note** > > This feature is only available for specific order types, such as Smart Hands orders. > **Tip** > > You can also access your draft orders from the *Saved* tab on the *Orders and Tickets History* page.