# Creating a Billing Account

A billing account is required to order Equinix products or services. You can create multiple billing accounts for your organization to enable you to order and manage Equinix products and services across the world. A local billing account is required for Colocation products and services. If you are ordering Digital products and services, you can use either a local or global account.

## Create A New Billing Account[​](#create-a-new-billing-account "Direct link to Create A New Billing Account")

1. Sign in to the [Customer Portal](https://portal.equinix.com/) and navigate to *Fabric*.

2. From the *Administration* menu, click **Account Management**.

   ![Administration menu with Account Management highlighted](https://docs.equinix.com/assets/images/create-account-managment-446184a8d24b131d3fbd8fa9b3b8779f.png)

   Or from the left navigation, select *Billing*, followed by *Billing Accounts*.

   ![Left navigation with Billing and Billing Accounts highlighted](https://docs.equinix.com/assets/images/left-nav-billing-963024adbfab492cd653a1cd3dd55638.png)

3. In the *Billing and Agreements* page, click **Create Billing Account**.

   ![Billing Accounts page with Create Billing Account button highlighted](https://docs.equinix.com/assets/images/create-billing-account-8c299b0660e471bec0a6f588174b1a7c.png)

### Use A Billing Account During Ordering[​](#use-a-billing-account-during-ordering "Direct link to Use A Billing Account During Ordering")

When ordering a digital product or service, you can either select an existing billing account or click **Create Billing Account** to set up a new billing account.

![Select Location page with Create Billing Account link highlighted](https://docs.equinix.com/assets/images/create-product-prompt-54672e4c3ddec5e81aeb498e5e4d3a72.png)

## Country, Usage, and Currency[​](#country-usage-and-currency "Direct link to Country, Usage, and Currency")

Select the Billing Account type: Local Billing Account or Global Billing Account. For more information on the differences between them, see [Local vs Global Billing Accounts](https://docs.equinix.com/billing/local-global-billing-accounts.md).

### Global Billing Account[​](#global-billing-account "Direct link to Global Billing Account")

If you are creating a global billing account:

1. Select whether this billing account will be used for resale.

2. Select the country where your company is located from the drop-down menu. The *Select Currency* field automatically selects your local currency. If your country is not listed, create a local billing account.

3. Click **Next** to enter your [Billing and Tax Details](#billing-and-tax-details).

![Create Billing Account form with Global Billing Account selected](https://docs.equinix.com/assets/images/create-billing-account-global-bd4a9a031bfdc9b3f78af9e2927dd0c4.png)

### Local Billing Account[​](#local-billing-account "Direct link to Local Billing Account")

If you are creating a local billing account:

1. Select whether this billing account will be used for resale.

2. Select the Country where you are planning to order Equinix products or services from the drop-down menu. The *Select Currency* field automatically selects the currency available for that country.

3. If required, select:

   * The metro where you are planning to order Equinix products or services.
   * Whether you plan on ordering a Fabric Port with this billing account and the IBX data center where you are planning on ordering your Fabric Port.

4. Click **Next** to enter your [Billing and Tax Details](#billing-and-tax-details).

   ![Create Billing Account form with Local Billing Account selected](https://docs.equinix.com/assets/images/create-billing-account-local-f3d31cb1cc957baf56d110c4ef17e75d.png)

## Billing and Tax Details[​](#billing-and-tax-details "Direct link to Billing and Tax Details")

In the **Billing and Tax Details** section, enter the following information:

* **Legal Company Name**

* **Billing Address** – A billing address is the designated location used by businesses and organizations to send invoices and receive payments. You can either:

  * Use an existing address from the dropdown (if you are an existing user and have created billing accounts in the past).

  * Enter a new billing address.

    > **Note**
    >
    > If the Billing Account is in United States of America, our system will attempt to validate the address that you have input. You can choose to **Use Current Address** (ignore the pop-up suggestion for address) or **Use Suggested Address**.
    >
    > If you choose to **Use Current Address**, a warning box "Unable to validate billing address" will remain at the bottom of the address section to show that you did not choose the use the suggested address.

* **Billing Contact** – Enter the billing contact name and contact information.

* **Value-Added Tax (VAT) Registration Number** – Enter the VAT registration number if the services are sold in a country where VAT is applicable.

![Billing and Tax Details section of the Create Billing Account form](https://docs.equinix.com/assets/images/create-billing-tax-details-286a73ae6535ba06011db740ced274f5.png)

Click **Next**.

## Agreement[​](#agreement "Direct link to Agreement")

In the *Agreement* section, use an existing Agreement or create a new Agreement.

* If your account currently has a billing agreement, you can choose **Use an existing/previously accepted signed Agreement**. Select the billing account from a dropdown list which displays all billing accounts for which the Agreement has been accepted in the past. If you select a billing account associated with a negotiated Agreement, a message will appear, recommending you contact the account team or create a new support case.

  ![Agreement section with Use existing Agreement selected](https://docs.equinix.com/assets/images/create-existing-agreement-681ceff7f8a96bfb33b05d27160492dd.png)

  * Click **Next** to proceed to [Review and Submit](#review-and-submit).

To sign or accept a new agreement choose **Sign or accept a new Agreement**. Answer the question *Does your organization require signed documents to accept the Agreement?*.

* Select **Yes** if a signed document is required. This option requires you to e-sign or wet sign the Agreement or designate another individual to e-sign or wet sign. In *Choose how documents will be signed*, select either:

  * *I will sign* and you will receive an email from Equinix that provides a link for completing the signatures.
  * *Someone else will sign* and provide the email address of the individual who will will receive an email from Equinix that provides a link for completing the signatures.

  ![Agreement section with Sign or accept a new Agreement selected and signing options shown](https://docs.equinix.com/assets/images/create-agreement-required-yes-aa0495bc0d61f1dc1aab30da7c9532f9.png)

* Select **No** if your organization allows electronic acceptance of terms. This option requires you to view the terms and accept electronically. Review the Agreement, select **I have read and understand these terms**, and click **Accept**.

  ![Terms and Conditions window with the Accept button](https://docs.equinix.com/assets/images/create-agreement-required-no-603ba055ae7dfa75c648e9a3571fda62.png)

Click **Next** to proceed to [Review and Submit](#review-and-submit).

## Review and Submit[​](#review-and-submit "Direct link to Review and Submit")

The *Summary* shows the details of your new billing account.

![Summary section of the Create Billing Account form](https://docs.equinix.com/assets/images/create-account-summary-41db03095904641dea57514b019ac0e1.png)

* Click **Submit** to create the new billing account.

## New Customer Portal Experience[​](#new-customer-portal-experience "Direct link to New Customer Portal Experience")

Equinix is upgrading its systems and the [user experience](https://docs.equinix.com/releases/experience-updates.md) in the Customer Portal. Equinix is updating the billing account creation process.

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When you click **Create Billing Account**:

1. If you already have a Global Billing account, click **Yes** to confirm you want to create another billing account.

2. Select the *Country* where you are planning to order Equinix products or services from the drop-down menu. If required, select the *Metro*.

3. Choose the type of billing account you want to create, either:

   * [A local billing account](#a-local-billing-account) where you pay Equinix in the local currency of the location where you are ordering products and services using your existing Company Account.

   * [A new billing account](#a-new-billing-account) where you manually create a new Company Account and a new associated local billing account.

   ![Create Billing Account window with local and new billing account options](https://docs.equinix.com/assets/images/create-account-ltc-select-3caef81f6073f662d96eec2bf0d0f99a.png)

   > **Note**
   >
   > Creating a new global billing account is [temporarily unavailable](https://docs.equinix.com/releases/experience-updates.md#temporary-disruptions). This only affects accounts that have been onboarded to the new platform experience seeking to create a new billing account. Existing global billing accounts are unaffected. We apologize for the inconvenience.

### A Local Billing Account[​](#a-local-billing-account "Direct link to A Local Billing Account")

If you are creating a local billing account:

1. Choose which company you want to use. A new local billing account will be created based on your company information. Confirm that the company and currency information is correct.

2. Enter billing contact information, including Name, Phone Number, and Email Address.

3. If required by the country where you are deploying services with this local billing account, enter any requested tax information, like a VAT Registration Number.

4. Click **Submit**.

![Create Billing Account window with local billing account selected](https://docs.equinix.com/assets/images/create-account-ltc-local-1877b4a56f5e0db4e0be5adb8e01e63c.png)

### A New Billing Account[​](#a-new-billing-account "Direct link to A New Billing Account")

If you choose to create a new billing account, confirm the information in the *Country*, *Metro*, and *Currency* fields. Click **Next**.

![Create Billing Account window with new billing account selected](https://docs.equinix.com/assets/images/create-account-ltc-new-e690bb50e2c753343d9863c241ca7f2f.png)

You can then follow the steps for entering your [billing and tax details](#billing-and-tax-details), [agreements](#agreement), and [submitting](#review-and-submit) to create the new billing account.

## Billing Account Creation Help[​](#billing-account-creation-help "Direct link to Billing Account Creation Help")

For help on billing account creation, you can open a [Support Case](https://docs.equinix.com/customer-support/opening-support-case.md).

To create a billing account support case, you will need to select **Account Support** under *Product or Services*, and select **Billing Account Creation** for Case Type.