# Billing

The Billing section covers Billing History, Purchase Order Management, Billing Account Creation and Management, and provides Pricing and Billing terms and information about our product offerings.

## Billing History[​](#billing-history "Direct link to Billing History")

Use Billing History to view or download charges and payments for your Equinix IBX data center deployments. Billing History provides a high-level summary of all your billing account transactions (invoices, credit memos, and payments) for the past 12 months.

### New Users[​](#new-users "Direct link to New Users")

New users must create an account on the [Customer Portal](https://portal.equinix.com/). To create an account, contact your company's portal administrator, Equinix representative, or the [Global Service Desk](https://www.equinix.com/contact-us/customer-support/).

### Existing Users[​](#existing-users "Direct link to Existing Users")

1. Sign in to the [Customer Portal](https://portal.equinix.com/).

2. Access Billing History using one of the following options:

   * From the left navigation, select *Billing*, then choose *Billing History*.
   * From the top menu, select *Operations* tab, then choose *Billing History*.

## Billing Permissions[​](#billing-permissions "Direct link to Billing Permissions")

Viewing Billing History requires the Billing and Payments permission for the relevant account. To view current permissions in the [Customer Portal](https://portal.equinix.com/), complete the following steps.

1. Under your user name, click **User Settings**.

   ![](https://docs.equinix.com/assets/images/ecp-my-profile-f3cf09201052e47b60c5012a252c8102.png)

2. Click the *Permissions* tab.

3. If the *Billing and Payments* tile shows `Permissions Granted`, select the tile to view additional details.

   ![](https://docs.equinix.com/assets/images/ecp-billing-permissions-tile-beccc4308d5f0ecd728fb35b245f601e.png)

   Permissions for each account are shown. This permission allows the user to view financial records, including payment history, and enables viewing and downloading of invoices, credits, and statements.

   ![](https://docs.equinix.com/assets/images/ecp-billing-and-payments-permissions-account-list-3fe17b41b4c7ba3ed0b5729a0337125a.png)

### Missing Permissions[​](#missing-permissions "Direct link to Missing Permissions")

If permissions are missing for one or more required accounts:

1. Select **Request Additional Permissions** on the *Billing and Payments* permissions tab.

2. A list of Administrators who can grant access is shown.

3. For one or more Administrators in the list, select **+ Add**.

4. Under *Administrator(s) Selected*, select **Email Selected**.

5. A draft email opens in the default email program (such as Outlook). The draft can be modified before sending.

### Request Access[​](#request-access "Direct link to Request Access")

If the *Billing and Payments* tile is not shown, follow the steps below to request access:

1. Click **Request Permissions**, then click the *Billing and Payments* tile. A list of Administrators who can grant access is shown.

2. For one or more Administrators in the list, click **+ Add**.

3. Under *Administrator(s) Selected*, click **Email Selected**.

4. A draft email opens in the default email program (such as Outlook). The draft can be modified before sending.

## Search Billing Library[​](#search-billing-library "Direct link to Search Billing Library")

If you have Billing permissions, you can use the search tool on the Billing History page to find your organization’s billing records.

![](https://docs.equinix.com/assets/images/ecp-billing-search-d715b65e716d3649ac9bfae4f9c8dca0.png)

Click the Account Name to view the *Account Summary* page, then click **Billing Library** to access documents that support invoice reconciliation, such as invoices, credit memo, countersigned orders, and purchase orders.

![](https://docs.equinix.com/assets/images/billing-library-9203f4d377dbe662acb9320021e983a6.png)

> **Note**
>
> For accounts with restricted access to Billing Library, contact [Equinix Customer Support](https://www.equinix.com/contact-us/customer-support) for more information.

## Downloading Multiple Documents[​](#downloading-multiple-documents "Direct link to Downloading Multiple Documents")

Billing History supports the downloading of multiple documents to save time. You can bulk download credit memos and boletos.

![](https://docs.equinix.com/assets/images/bulk-download-beta-5bf4ea8c0fdba25b568d8209867f5fd3.png)

1. Locate the desired account. Click the account name to access the Account Summary.

2. Tick the checkboxes of the transactions to download.

3. Click **Download** and choose the format, summary or detailed, and the language to download.

A zip file is downloaded to the default download location on your computer or device.

## Billing Support[​](#billing-support "Direct link to Billing Support")

For billing help:

* Contact [Customer Support](https://www.equinix.com/contact-us/customer-support) for more information.

* Open a Billing Support Case from your *Billing History*.

  ![](https://docs.equinix.com/assets/images/ecp-billing-help-d494c6606007f253c982f239beee349f.png)

> **Note**
>
> Billing and non-billing support cases can also be opened from the [Support Center](https://docs.equinix.com/customer-support/opening-support-case.md). Select **Billing Support** from the *Products and Services* menu.

The following table describes all the Billing Support Case Types that you can raise.

| Billing Support Case Type                            | Related Queries                                                                                                                                                                                         | Permissions Required   |
| ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------- |
| Invoice Inquiry                                      | + Price Query + Effective date query + Novation query + Invoice Disputes.                                                                                                                               | Billing and Payments   |
| Update of Account Information                        | + Update Contact Details + Update Bill-to/Payer address or email + Update Finance Details                                                                                                               | Billing and Payments   |
| Account Balance Inquiry                              | + Reconciliation Request + Payment information + Statement Request + Questions on Dunning/Reminder letters                                                                                              | Billing and Payments   |
| Portal Invoice Upload (e.g., Ariba, Coupa, Tungsten) | For queries and support on customers using Ariba, Coupa, Tungsten or other portals for invoice upload.                                                                                                  | Billing and Payments   |
| Document Request                                     | To Request Sales Order Documents or GTC. **Note**: Invoices and credit memos generated in the past year can be download straight from Billing History page.                                             | Billing and Payments   |
| Purchase Order Inquiry                               | For wrong Purchase Order printed on the invoice or support on renewing purchase orders. **Note**: You can view all your billed purchase orders, and create blanket POs under Purchase Order Management. | Billing and Payments   |
| Other Finance Inquiries                              | Please select this type if none of the other type is applicable to your query. A longer response time may be required to investigate your query.                                                        | No permission required |