Trouble Ticket (1.0)
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If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket. If this issue is not impacting your service, please submit a Smart Hands request.
Get list of all Equinix Trouble Ticket Types
This operation will return all Equinix trouble ticket problems categories and corresponding details. API can be filtered by trouble ticket category.
query Parameters
category | string Enum: "Cross Connect" "Network" "Power" "Environment" "Hardware" "Security" "Managed Services" "Smartview" To get results by trouble ticket category. |
header Parameters
Authorization required | string Specify the Access token with prefix 'Bearer'. |
Responses
Response Schema: application/json
Array of objects (TroubleTicket Type) | |||||||||||
Array
|
Response samples
- 200
- 400
- 403
- 500
{- "troubleticketTypes": [
- {
- "category": "Cross Connect",
- "code": "cc01",
- "description": "A live Cross Connect circuit stopped working",
- "severity": "s1"
}, - {
- "category": "Managed Services",
- "code": "ms01",
- "description": "Managed Firewall",
- "severity": "S1",
- "additionalDetails": {
- "subCategories": [
- "Firewall Issue",
- "VPN Issue",
- "Load Balancer Issue"
], - "enabledIBXs": [
- "DB1",
- "DB2",
- "DB3",
- "DB4"
]
}
}
]
}
Get Locations(ibx, cage) Details for Trouble Ticket Based on Trouble Ticket Permission for User
This API returns list of permissible to ibx/cage/account/cabinets
query Parameters
detail | boolean Default: false When enable this flag returns detailed permission with Cage & Cabinets. |
ibxs | string CH1 |
cages | string Eg: CH1:01:0101 |
header Parameters
Authorization required | string Specify the Access token with prefix 'Bearer'. |
Responses
Response Schema: application/json
Array of objects (Location) | |||||
Array
|
Response samples
- 200
- 400
- 403
- 500
{- "locations": [
- {
- "ibx": "AM1",
- "cages": [
- {
- "cage": "AM1:02:002MC1",
- "cageTypes": [
- "Shared"
], - "accounts": [
- {
- "number": "1111",
- "name": "ABC Network Services",
- "poTracking": false,
- "pricingEnabled": false,
- "pricingEnforced": false,
- "cabinets": [
- {
- "cabinet": "AM1:02:002MC1:0601",
- "cabinetType": "Shared"
}, - {
- "cabinet": "AM1:02:002MC1:0602",
- "cabinetType": "Shared"
}
]
}
]
}
]
}
]
}
If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket
If you are experiencing an issue that is impacting your service, please enter your information and submit a trouble ticket
header Parameters
Authorization required | string Specify the Access token with prefix 'Bearer'. |
Request Body schema: application/json
customerReferenceNumber | string <= 50 characters You may use numbers and text in this field to enter reference information for your records. This will also appear in your reports and details. You may use this information to search for this content on the submitted requests page. | ||||||||||||||||||||||||
required | object (IBX Location) IBX, Cage, Accounts and Cabinet information | ||||||||||||||||||||||||
| |||||||||||||||||||||||||
required | Array of objects (Contact Info) >= 2 characters Use this array to pass ordering contact, notification contacts and technical contact. Ordering contact and notification contact are mandatory.Only one ordering contact, technical contact are allowed. One or more notification contacts are allowed. Ordering and notification contacts are always registered customers with the customer portal | ||||||||||||||||||||||||
Array
| |||||||||||||||||||||||||
Array of objects (Attachment) Use this to pass uploaded attachments. Attachments need to be uploaded using the attachments API | |||||||||||||||||||||||||
Array
| |||||||||||||||||||||||||
required | object Use this object to pass all trouble related information. | ||||||||||||||||||||||||
|
Responses
Response Schema: application/json
OrderNumber | string Order Number |
Request samples
- Payload
{- "customerReferenceNumber": "RQT0036422",
- "ibxLocation": {
- "ibx": "CH1",
- "cages": [
- {
- "cage": "CH1:05:000750",
- "accountNumber": "12345",
- "cabinets": [
- "CH1:05:000750:01"
]
}
]
}, - "serviceDetails": {
- "incidentDateTime": "2019-04-10T13:45:59.123Z",
- "problemCode": "ms13",
- "serviceName": "OS Issue",
- "callFromCage": true,
- "additionalDetails": "test"
}, - "contacts": [
- {
- "contactType": "ORDERING",
- "userName": "test"
}, - {
- "contactType": "NOTIFICATION",
- "userName": "test"
}, - {
- "contactType": "TECHNICAL",
- "userName": "test",
- "workPhone": "1111111",
- "workPhonePrefToCall": "ANYTIME",
- "mobilePhone": "1111111",
- "mobilePhonePrefToCall": "ANYTIME"
}
], - "attachments": [
- {
- "id": "eb9ab7e9-3785-41e4-af24-74b8dc37b254",
- "name": "test.pdf"
}
]
}
Response samples
- 201
- 400
- 403
- 500
{- "OrderNumber": "1-128726682521"
}