Colocation APIs

A Cross Connect is a physical cable connection that uses a coaxial, fiber or sometimes copper cable to connect customers equipment directly to other customers equipment inside Equinix data centers. Since cross connects transmit data point-to-point between computing systems inside our facility, they are not susceptible to the latency or congestion problems of the public Internet and can be relied upon to operate at consistently high speeds.

Based on a user's permission, a user may view their locations, provider and patch panel in their organization. These locations can be filtered by permission code, account number, cage and cabinet details to get both A Side and Z side IBX locations and patch panel available ports to place an order

Based on a user's permission, a user may be able to view their own orders or also the orders from all of the users in their organization. These orders can be filtered by product type, order status, location, or date range. Only orders from the past 12 months will be returned.

All inbound and outbound shipments must be scheduled 24 hours in advance. Deliveries during non-standard business hours (after hours or weekend deliveries) require prior approval and will be billed to your account as an Equinix Smart Hands charge. You must communicate in writing any special shipping or packing instructions and if special packaging material is required. If your shipments are international, Equinix recommends that you hire a U.S. Customs Broker before shipping your equipment to and from our facilities. It is your responsibility to arrange for delivery to and from our facilities and customs clearance at the port of entry.

The Smart Hands Support plan API allows users to retrieve information of their purchased plan. Information includes but is not limited to plan name, plan type, purchased minutes, consumed minutes, and remaining minutes for Smart Hands. The authorization token and content-type are the only headers that are passed to this API and a response is received based on the values passed.

Work visits can be scheduled at the request of the customer. This service can only be scheduled by a user with IBX Access Services ordering permission. Work visits are only applicable for visits up to 14 days long. Please note that work visits that exceed 14 days require Security Access approval instead.