Support

Access the Support section from the navigation bar at the top of the page in the ECX FabricECX Fabric is an advanced interconnection solution that improves performance by providing a direct, private network connection Portal. Here are the features present on the Support Tab.

Documentation Center

Here is easy access to this Documentation Center and a few prominent articles and video links. You can always access the Documentation Center from the Support Page or from the bottom bar on any page with the “Documentation Center” link.

Report an Issue

Submit a trouble ticket either via the Support tab or the [?] icon in the bottom right corner. You can submit a trouble ticket with any issues you might have or provide feedback on the portal experience.

You can also select Report An Issue on the Support page.

 

Whether you select the Report an Issue button or the (?) icon, a popup will display to capture your information. There are a number of required fields that you need to fill in.

For the location, please use the location of the port you are using or the location of one of your ports. You can also attach the screenshots up to 10 MB to help resolve the problem. Accepted file types are PNG, JPEG and TIFF.


Submit Ticket will take your submissions and automatically route your ticket to the appropriate Equinix Support Team. You will receive a confirmation message on the portal. You will also get an email with your ticket number once you have successfully submitted a trouble ticket.

An email will be sent to the Equinix Service Desk with your input from the Ticket Details Section. It will also contain your information based on your login credentials in Customer Details Section.

You'll receive an email from the Equinix Support Team acknowledging the ticket submission for tracking purposes. You can always contact Equinix support for issues and updates by phone or email: https://www.equinix.com/contact-us/customer-support/

Feedback

With our new portal, we are always looking for suggestions or feedback that you may have. Feel free to use this link that will route you to send an email to our team for helpful ideas. We are constantly taking user feedback into account to improve the ECX Fabric experience.

Follow us

We post important updates and news to our Equinix social media accounts. Please stay connected with us to get the full ECX Fabric experience and any new product offerings or changes as they come out. With our social media accounts you can get to know our Equinix culture, events, and products.