Reseller Impersonation Features

The ECX FabricECX Fabric is an advanced interconnection solution that improves performance by providing a direct, private network connection Portal offers handy features for admin and reseller users to view the Inventory and My Company pages of users under their preview. This feature is called Impersonation: Sub account and Organization.

Located just below the main navigation, you use the View As field to select the customer or organization you want to impersonate. This field lets you view ECX Fabric from the same lens and perspective as the user or organization who you are impersonating. It is even possible to create a connection “as” the user being impersonated.

You can find the impersonation feature option on these pages:

User Types with Impersonation Features

There are three types of users who have access these impersonation features:

  1. Reseller and Reseller Master Admin (RMA): Resellers who are not specifically Equinix users, but instead offer Equinix services to their own customers.

  2. Equinix Admin: These users are not resellers, but Equinix employees who have accounts.

  3. Equinix Admin and Reseller: These users have Equinix accounts and are also resellers.

Each user type can view and edit permissions exclusive to them. When you select the impersonation feature, the following pages reload with this information:

  • Inventory: The inventory of the selected organization

  • My Company: The service profiles of the selected organization

  • Create Connection: Service profiles that the organization can connect to

Important: When a user or organization is being impersonated, their view is maintained as the reseller navigates through the different pages. To remove the current impersonation view, click the x on the View As search field.

Reseller and RMA Users

Standard Reseller accounts can view and create, but only for the ports assigned to them. Other ports that have not been assigned cannot be viewed.

Reseller master admin (RMA) accounts can view, edit, approve, delete, and create for users assigned to their reseller account.

Reseller & RMA users can use the Sub account Impersonation feature. In the View As field, click on Search for Customer to display a list of sub accounts. You can also type the first letters of the name to narrow the search results. Sub accounts with no ports assigned appear in the list, but cannot be selected.

Tip: While impersonating a sub account, when you create a connection, the connection is made for the account you are impersonating.

Equinix Admin and Reseller Users

Equinix Admin accounts have permission to view, edit, approve, delete, and create for users that are under their view.

Equinix Admin users can use the Organization Impersonation feature. In the View As field, click on Search for Organization to display the list of organizations. You can also type the first letters of the name to narrow the search results.

Tip: While impersonating an organization, when you create a connection, that connection is for the organization you are impersonating.

Equinix Admin and Reseller Users

Equinix admin and Reseller accounts have permission to view, edit, approve, delete, and create for users that are under their reseller account.

This user type combines the functionality of the previous two. Equinix Admin & Reseller users can use both the Sub account and Organization Impersonation features. This feature lets you view as different organizations or accounts of their own organization.

 

Important: Sub account impersonation is only possible for the user’s own organization. When selecting an external organization, the sub account drop-down is deselected, and that organization’s sub accounts are not visible.

How are we doing?