Accept or Reject a Connection Request

As a CSP, you can see the customer information based upon the service profile requirements you specified. You'll also see the CSP-side information that you'll provide when you accept a pending request.

You can manage your connection requests from your dashboard.

Once a customer makes a connection request, the pending order displays in the “Important For You” section of your dashboard. Click Accept or Reject ConnectionConnection is a general term that refers to any solution that results in the ability to pass data from one point to another. Connections can be made with Layer 2 or Layer 3 technology, may involve several parts or components and can be created from the portal or with APIs in a variety of ways. to view the connection request details page. After reviewing the details, you have the option to accept or reject the request.

Accept a Connection

If you accept the request, click Accept Connection. In the “Service Provider Connection Details” section, select the required ports and enter the VLAN ID numbers.

Reject a Connection

If you turn down the request, click Reject Connection. In the “Service Provider Connection Details” section, enter the reason for rejection in the field. Click Confirm Reject Connection. On the customer’s dashboard, a “Connection Request Rejected” card displays, with the reason(s) listed.